Sales Representative - Concord, Canada - Rice Resource Technologies Inc.

Rice Resource Technologies Inc.

Verified Company

Concord, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Key Responsibilities & Essential Functions The position will include the following accountabilities:

Leadership

Build support and engagement for corporate initiatives and objectives; and
Demonstrate Rice values and commitment to Rice Vision & Mission

Customer Service

Complete the process of fulfilling customers' quotations and orders to ensure that they receive the right product, the right price, the right quantity at a time when they require it, referring to PD-Customer Sales & Service Intake and PD-Rental of Equipment & Instrumentation;
Determine customer requirements, including but not limited to, price, delivery, product & technical demands;
Determine product availability and coordinate with manufacturing / purchasing to confirm ship dates to customers;
Provide technical knowledge, support and recommendations to customers in order to meet or exceed their service and performance requirements;
Provide support to customers when responding to their requests for returns, order tracking and other performance concerns;
Provide industry, market, customer information and order status, to other sales personnel and Management, in a timely manner;
Maintain complete and accurate records of all customer information and transactions; and
Overall Customer Satisfaction.

Inside Sales

Total Revenue & Gross Margin contribution, with goals by Account, Market Segment, and Item Class Group;
Maximize each interaction for revenue & gross margin, by proactively upselling and recommending additional or alternative items needed by customers;
Increase average order size, sell price, and transaction volume;
Increase average quote size, win rate, and transaction volume;
Completing sales and marketing programs, including offering promotional items and advantage programs;
Identify and qualify new business opportunities for the outside sales personnel.;
Increase sale and profitability by providing continual feedback to sales management on pricing performance; and
Perform other sales duties or projects as assigned.

Process, Admin & Reporting
Understand and comply with the Rice EHS safety program and help promote a safe work environment.

Understand and follow OMS processes related to Job Title as per the Training Matrix.
Record all details of customer interactions into Sugar CRM in a timely manner.

Required Skills, Education & Competencies

Previous experience in any order desk role strongly preferred.
Superior customer management, trouble shooting and problem resolution skills.
Excellent business and sales acumen to resolve customer inquiries and issues while maximizing sales and profitability.
Function independently with a high degree of productivity, proficiency and accuracy.
Verbally communicates openly, clearly and concisely when interacting with others, working cooperatively to identify opportunities to improve performance.
Capable of communicating technical and operational knowledge about our products and services.
Reliable, dependable and trustworthy. Manages and achieves all assigned goals and objectives.
Intermediate skills for MS Office, SugarCRM, and general computer proficiency.
Effective time management and task prioritization.
Post-Secondary degree or diploma.

Physical Demands / Working Conditions

Travel may be required.
Valid driver's license.
Work at a desk for extended periods of time.
Occasionally perform repetitive tasks.

Performance Standards and Quality Objectives
Personal Performance.

Total Annual Sales vs. Forecast. Including, but not limited to, overall revenue, gross margin, and new sales objectives.
Sales Order & Quote vs. Forecast. Including, but not limited to, average transaction value, transaction counts, new quote, and quote win objectives.

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Job Types:
Full-time, Permanent

Salary:
$49,300.00-$68,100.00 per year

Benefits: