Customer Experience Director - Toronto

Only for registered members Toronto, Canada

1 month ago

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Job summary

We are seeking a Customer Experience Director to play a pivotal leadership role in shaping how our customers experience Stone Tile across every touchpoint market and moment.

Responsibilities

  • Lead coach and develop the Customer Experience team with clear priorities performance standards and accountability.
  • Design launch and scale a centralized customer help desk including service levels escalation frameworks and ownership models.

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