IT Support Specialist - Montréal, Canada - PandaPay

PandaPay

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Job Title:

IT SUPPORT SPECIALIST

EDUCATION & EXPERIENCE:

- preferred to have one or more MSP, CCNA, CompTIA A+, and Network + certificates

WORK DUTIES:

Provide customer service and technical support to endusers for hardware and software and IP telephony
Diagnose, research, and resolve routine enduser issues promptly through established protocol and troubleshooting; escalate as necessary
Communicate and translate technical information to nontechnical endusers; maintain communication and monitor incidents through resolution
Train employees on new devices and technologies
Install the software on new or existing devices, by standard procedures
Assist in the setup of new IT equipment and devices
Assist users in obtaining access to systems
Utilize and maintain knowledge bases, FAQs, and vendor/provider documentation
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
Assist with preventative maintenance within specified guidelines and procedures
May review and evaluate new computer hardware and software products

- tracking of hardware and software inventory