Manager, Business Application Mgmt - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411824BR

Enterprise Data & Analytics

Toronto, ON

June 14, 2023

Company Overview

Department Overview

The Fraud Product team, part of Enterprise Protect, is responsible for protecting the Bank, customers and employees by delivering and supporting strategic technology solutions to analyze, prevent, detect and resolve fraud against TD customers and critical TD technology assets.

Job Description:

Product SME:

Understand and drive alignment with Business Capabilities model
Support domain leads with creation and maintaining OKRs that aligns with the Business Objectives
Align delivery of product features with business priorities
Support Fraud stakeholders in all aspects of products exploration and development through research
Liaise with domain leads in all aspects of Product Governance and Management

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KEY ACCOUNTABILITIES CUSTOMER*

Represent business as their Operational Excellence Champion
Owns the deployment and change management for initiatives / projects spanning across all project tiers
Responsible for providing support to projects in developing operating practices to support delivery and integration of Marketing Technology projects into Operational Processes
Owns and maintains 3year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business
Oversees financial planning and management process as part of Operations budget and Marketing Technology budgets
Accountable for documentation management for Business Operations and Project artifacts (i.e. Operations Manuals, BRD, SRS, Test Plans, etc)

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SHAREHOLDER:

Owns overall accountability for managing operational risk and controls
Accountable for executive and management communications as it pertains to the Business Operations
Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
Establish effective relationships across multiple business and technology partners, program, project managers
Manage / oversee the intake of new projects and ensure Business Systems Analyst resources are effectively allocated amongst the project portfolio
Communicate and negotiate timelines, budget, staffing, scope and critical milestones with project managers and key stakeholders
Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results

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EMPLOYEE / TEAM:

Responsible for management of the overall team providing both leadership and guidance
Set targets and objectives for the team, and deliver results
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Lead a high performing team; provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
Participate in knowledge transfer within the team and other business units, including participation in crossfunctional groups or committees (e.g., Data Councils)

Requirements:

What can you bring to TD?
What can you bring to TD? Share your most relevant experience, credentials and knowledge for this role, as well as these essential requirements and attributes:

Undergraduate degree or technical certificate
Seven (7) or more years relevant experience
Alignment to guidelines and regulatory requirements under Privacy, Legal and Compliance
Dexterous in managing budgets and resource allocation
Adroit in using analytical software tools, MS Office, data analysis methods and reporting techniques
Adept in working multifunctionally, communicating professionally (both speaking and writing) and establishing positive working relationships across multiple business and technology partners, programs and project managers
Act as a brand ambassador for your team, business area / function and TD, internally and externall

Technical Skills