Library Services Advisor - North Vancouver, Canada - District of North Vancouver

District of North Vancouver

Verified Company

North Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Status

Auxiliary
About Us
At North Vancouver District Public Library, we inspire learning, discovery, creativity and collaboration in our community. Serving almost 90,000 residents at three fullservice locations and one Express Library throughout the beautiful District of North Vancouver, we are proud to provide free and equitable access to welcoming spaces, diverse collections and digital resources, a wide range of technology and computers, including StoryLab, and so much more. Proudly late fine free, our libraries are the destination for our growing community to connect, share, and inspire.
Position Overview
NVDPL is looking for Auxiliary Library Services Advisors to deliver basic reference, reader's advisory, programming and borrowing services to a full range of library users.
What we can offer you

At NVDPL, we believe in building community and relationships, nurturing innovation while honouring tradition, embracing exploration, creativity, and fun, and supporting human potential and enabling excellence.- Reporting to the local Branch Coordinator, this position will deliver both circulation and information services from service desks throughout the library.

Service desk work at our Library requires a commitment to understanding and responding to community needs and a collaborative approach to service delivery.

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What you'll be doing
In addition to the primary tasks noted above, aspects of the role will also include:

Advising patrons on the most suitable programs, services and resources to meet their needs in person, online and over the phone
Using good judgement to handoff advanced inquiries to a professional librarian to ensure the best possible service and response is provided
Assisting with collection maintenance tasks, program delivery and creating displays of materials
Assisting the Circulation team with library lending, returns and processing tasks
Performing opening and closing procedures
Packing and unpacking delivery boxes
Addressing problems with multifunction devices, and behavioural issues that arise in the public space

What you'll need to succeed

Completion of a recognized diploma program in a servicerelated field, plus related training or experience
Ability to take initiative, problemsolve and handle difficult interactions
An understanding of and commitment to the principles of intellectual freedom and inclusiveness
Proficiency with Microsoft Office, technologies and equipment used in a library environment
Ability to balance patrons' needs confidently and professionally in a busy public space
A commitment to service excellence, recognizing that the library serves members of the public from all walks of life
Organizational skills and attention to detail
Ability to work with the team and maintain working relationships with other employees
Physical capacity to handle heavy library materials and to stand for long periods
Ability to take initiative, ask for assistance, and stepup to help
An understanding that auxiliary workers need to have broad availability and flexibility in their schedules to fill shifts often at the lastminute, around major holidays, and that the number of hours offered may vary greatly from week to week

It's great if you have

Experience working in circulation and/or information services in a publicfacing role
A comfort level with uncertainty and are curious to learn more
An understanding that digital literacy is a component of library services and are comfortable handling technology devices such as tablets, netbooks, and eReaders
The hourly pay rate for this unionized position starts at $27.43, plus 12% in Lieu of Benefits. This work requires flexible availability, including evenings and weekend shifts.
North Vancouver District Public Library is an equal opportunity employer, committed to creating a diverse, inclusive, barrierfree work environment. If you have a passion for connecting community, sharing knowledge, and inspiring stories, and you are interested in joining our dynamic team, then we'd like to hear from you
by March 6, 2023 to be considered for this competition.
Our libraries are located on the traditional territories of the_

- səl̓ílwətaʔɬ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh (Squamish), and xwməθkwəy̓əm (Musqueam) First Nations. We are grateful for the opportunity to connect community, share knowledge and inspire stories on unceded Coast Salish Territory._

Compensation