Operations Team Lead - Mississauga, Canada - Xerox

Xerox

Verified Company

Mississauga, Canada

19 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City- Mississauga, Oakville- State/Province- Ontario- Country- Canada- Department- Service Delivery- Date- Thursday, August 24, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Service Delivery- Seniority Level- Associate
Description & Requirement:

About Xerox Holdings CorporationThe
Operations Team Lead will take on all needed activities to support client accounts by overseeing an on-site team that provides office services (managed print services, mail/scanning, courier, etc.)

You will be supporting the Ford Canada account within Xerox in Oakville.

Primary Responsibilities:

Provides support to all Client Associate positions to facilitate client deliverables
Provides backup and peak workload support
Establishes support coverage schedules with Operations Managers and Site Leads
Supports training of new employees, as required
Supports administrative tasks as required
Communicate to Site Lead and Manager all process opportunities identified during the support period
Provides operational support for print, mail, courier, and imaging equipment and operations
Provides outstanding customer communications and client service
Ability and willingness to learn and develop
Travels to supported accounts using reliable dependable transportation
Flexibility to adapt to various client environments in an organized and professional manner
Ability to work in a team environment or singleperson environment with mínimal supervision
Able to lift and move up to 50 pounds

Qualifications:

Minimum High School diploma or equivalent
Excellent communication skills (oral and written)3+ years' experience in a Digital Print Shop and Customer Service environment
Intermediate use of MS Office
Experience with Adobe and other relevant software a plus
Ability to multitask
Ability to be on your feet for up to 80% of your day
Ability and willingness to learn and develop

- #LI-KC1