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    System Technician - Winnipeg, Canada - Xerox

    Xerox
    Xerox Winnipeg, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Overview:

  • Resolve Tickets escalated from Tier 1 Service Desk
  • Ability to work in Active Directory
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Respond to tickets in accordance with SLA guidelines
  • Create documentation for staff for training purposes

    • Technical Skills:

  • Operating Systems: Proficient in troubleshooting and supporting both Windows and MacOS environments. This includes installation, configuration, and problem resolution.
  • Hardware Support: Demonstrated ability to diagnose and resolve hardware issues with desktops, laptops, and associated peripherals.
  • Networking: Basic understanding of networking concepts, including IP addressing, DHCP, and DNS. Capable of troubleshooting network connectivity issues and configuring network settings on workstations.
  • Software Applications: Proficient in supporting common software applications, including Microsoft Office Suite and various web browsers (e.g., Google Chrome, Firefox, Microsoft Edge). Knowledge of financial software such as Sage 50 and QuickBooks is considered a plus.
  • Remote Desktop Tools: Experience with remote desktop support tools, such as TeamViewer, Microsoft Remote Desktop, or similar. Knowledge of Sophos Connect and Sonicwall Netextender is a plus.
  • Cybersecurity: Understanding of antivirus software, basic malware detection, and cybersecurity best practices. Ability to identify and mitigate security risks in a workstation environment.

    • Education:

  • Certificate or Degree in Information Technology, Computer Science, or a related field preferred.
  • Additional certifications in Information Technology, such as CompTIA A+, Network+, Microsoft Azure Fundamentals, or Microsoft 365 Certified: Endpoint Administrator Associate, are highly advantageous.

    • Experience:

  • 2+ years of experience in a technical support or IT support role, with specific emphasis on workstation support in a corporate environment. Prior experience in a service desk or contact center environment is beneficial.
  • Valid Driver's License for Canada
    • #LI-KR1#LI-Hybrid
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