Relief Night Auditor - Regina, Canada - Wingate by Wyndham Regina

Wingate by Wyndham Regina

Verified Company

Regina, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a Full Time Night Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation.

Some of the responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you

The Night Auditor role is a full-time position.

The Role

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.

Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Verifies all account postings and balances made during the day by front desk cashier and agents.

Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Run End of day process / Night audit process on the Property management software.

Key Responsibilities

Posts guest charge purchase transactions not posted by the front office cashier.
Transfer charges and deposits to master accounts.
Verifies all account postings and balances.
Tracks room revenues, occupancy percentages, and other front office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Run end of day process in property management software (PMS).
Understand principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS, computers, and other front office equipment.
Understand and knows how to perform checkin and checkout procedures.

Key Goals

Provide outstanding customer service in an efficient and professional manner
Increase prearrival reservations for dinner & activities
Maintain a clean and organized working environment
Be supportive of your team
Work in coordination with all other departments
Achieve 90% guest satisfaction rating

Requirements:

High school diploma I
Smart Serve certification recommended
Must be able to understand, speak, read and write English at a high school level.
Knowledge of hotel property, facilities, history and region
Experience providing excellent customer service in a fastpaced environment.
Able to perform highquality work while unsupervised.
Able to handle money accurately and operate a pointofsale system and property management system
Ability to work in a fastpaced work environment and deliver orders in a timely manner
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read. Write, and understand English. Must be able to speak and understand English.
Experience: Minimum one year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.

Physical Environment