- Handle returns and RMA requests efficiently.
- Coordinate repairs and warranty claims.
- In collaboration with the Project Manager and Field Services Supervisor, manage site startup and field service orders, ensuring timely closures.
- Follow up with the customers and process orders promptly and accurately.
- Perform service job costing, including labor/travel hours, mileage, and expenses.
- Record service reports and traveler cards accurately.
- Prepare quotations with the help of field service supervisor for site trips, training, maintenance, mod kits, and replacement parts.
- Organize warranty returns and repairs in collaboration with suppliers.
- Facilitate training seminars and programs.
- Coordinate and maintain the field service schedule.
- Manage inventory in various warehouses.
- Update work instructions and forms as directed by the manager.
- Act as a responsive resource, answering phones and responding to service support emails.
- Create and maintain service cases in the CRM system.
- Address general inquiries from both internal and external customers.
- Provide product information, support materials, and PDF drawings as needed.
- Other duties as assigned.
- Ability to commute to the work site daily and work on-site.
- Post-secondary degree or diploma, or equivalent.
- Demonstrated expertise in customer service.
- Familiarity with CRM systems and inventory management software in an asset.
- Proficiency in effective communication and interpersonal interactions.
- Proven ability to plan, prioritize, schedule, and coordinate multiple resources in a fast-paced environment, with high attention to detail.
- Proficient in utilizing Microsoft Office Suite.
- Previous experience in the Power Generation Industry, manufacturing, or related fields is advantageous.
- Experience with dispatching Field Service technicians would be an asset.
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Field Service Coordinator - Langley, Canada - Regal Rexnord
Description
Position: Field Service Coordinator
Reporting To: Field Service Supervisor
Schedule: Monday-Friday, In Office, Langley
With over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Service Coordinator based in Langley, BC, reporting to the Field Service Supervisor. This pivotal role is the key to delivering exceptional customer service and managing service-related inquiries and requests. If you're a self-motivated, results-driven individual with a passion for customer service, exceptional communication skills, and a proven track record as a team player, this is your golden opportunity to ignite change and thrive in our collaborative, customer-centric environment. Join us in powering the future
YOUR MISSION
Service Order Entry:
Service Administration:
General Customer Service:
ARE YOU THE ONE?
Required Education, Experience and Skills:
OUR PURPOSE
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the power source that keeps smart buildings running; the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyor systems that keep e-commerce flowing.
Our business aims to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focusing on customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.
OUR FAMILY
Regal Rexnord Corporation (RRX) is approximately a $7.2B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 36,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord's PMC business which was completed in 2021. The headquarters for Regal Rexnord is located in Beloit, WI, with an executive satellite office in Rosemont, IL.
The company is comprised of four operating segments:
• Industrial Powertrain Solutions: (~$2.7 Billion revenues)
• Power Efficiency Solutions: (~$2.2 Billion revenues)
• Automation & Motion Control: (~$1.7 Billion revenues)
• Industrial Systems: (~0.6 Billion revenues)
About Regal Rexnord
Regal Rexnord Corporation ("Regal Rexnord") is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.
You may not know it, but Regal Rexnord impacts your life every day. The company's products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.
Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability. The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company's strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
