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Server - (Full Time and Part Time) - Kingston, Canada - HEIST Restaurant + Wine Club

HEIST Restaurant + Wine Club

Verified Company

Kingston, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary

The Server will be responsible for providing elevated levels of customer service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials.

The Server will always perform customer service duties in a friendly and professional manner and ensure that the customers have an enjoyable dining experience.

Other responsibilities include but are not limited to the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and comply with all restaurant policies and procedures.

Job Duties

Take food and beverage orders from customers and ensure these are given to the appropriate person to execute (i.e., kitchen staff, bartender, etc.).
Maintain familiarity with the composition of all menu items, including items available at the bar.
Serve food and beverages in accordance with company standards, but in a professional, courteous manner.
Clean designated areas, in accordance with company procedures, including opening, closing routines, and following hygiene requirements.
Change table linen as required and ensure dirty or damaged linen is not being used.
Clean and refill condiment sets for each table.
Set tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair.
Ensure storerooms are stocked with replacement cutlery, linen, or other established needs.
Clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed yet allowing customers to finish their meal without feeling rushed.
Ensure that customers are correctly charged, present the bill, and take payment from the customer, in accordance with the procedures of the establishment.
At all times to be aware of and practise good customer service, assisting the guest in any way which does not adversely affect other customers.
Address customer complaints satisfactorily.
Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
Be continually aware of and maintain the highest standards of personal hygiene and dress.
Attend meetings and training courses as required.
Any other duties as assigned.

Requirements:

High school diploma or GED required.
Smart Serve Certification.
Strong customer service experience.
Restaurant service experience.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally.
Professional appearance and manners.
Strong work ethic and positive team attitude.