Bilingual Customer Service Representative- On Site - Montréal, Canada - ContactPoint 360

ContactPoint 360
ContactPoint 360
Verified Company
Montréal, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Join our CP360 Family, today


Who We Are:

Welcome to ContactPoint 360, the world's fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.

With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.

Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.

Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team.

Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.


Our Purpose:


Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.


Who You Are:

We are looking for a Customer Recovery Team member to build positive relationships with every Customer they interact with. You'll be the assigned team manager's first point of contact, ensuring that our employees remain satisfied with our services. To succeed in this role, you'll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you're a team player and a problem-solver, we'd like to meet you. Your goal will be to ensure that our relationships with employees are strong, profitable, and enduring.


Role and Responsibilities:


  • Researching and responding to all complaints received from the following organizations.
  • Canadian Transportation Agency (CTA)
  • Department of Transportation (DOT)
  • Better Business Bureau (BBB)
  • Ensure effective, consistent coordination, and implementation of HR business processes, functions, and procedures and monitor HR projects and workflow.

Qualifications:


  • Minimum keyboarding skills of 40 WPM
  • Background in Escalations and Sales
  • Working knowledge of PC/Windows environment and Microsoft office suite
  • Experience in GDS (Global distribution system) Nav Blue, Intelisys is not required and is beneficial
  • Excellent attention to detail, able to manage multiple tasks effectively and resourceful
  • Wellmanaged organization skills and capable of working independently
  • Strong written and verbal communication skills in English (French is an asset) Understanding of the Air passenger protection regulation

Follow us on:

LinkedIn:
ContactPoint 360


Facebook:
ContactPoint 360


Instagram:
ContactPoint 360


Twitter:
ContactPoint 360

Rejoignez notre famille CP360 dès aujourd'hui


Qui nous sommes:

Bienvenue chez ContactPoint 360, le BPO mondial à la croissance la plus rapide au monde.

À nos racines, nous sommes une entreprise familiale canadienne privée où l'esprit entrepreneurial et les valeurs familiales chères se rejoignent.

Avec 8 années de croissance remarquable, notre équipe s'est élargie et compte plus de 3 500 personnes passionnées et prospères à travers le Canada, les États-Unis, la Colombie, le Mexique, la Jamaïque, l'Inde, la Grèce et les Philippines.

Nos réalisations s'appuient sur une culture primée qui favorise l'innovation et responsabilise chaque membre de l'équipe, ce qui nous vaut une reconnaissance mondiale en tant que Great Place to Work certifié.

Chez ContactPoint 360 Inc., nous comprenons profondément le sens de la famille et des valeurs. En tant qu'entreprise familiale, nous chérissons un sentiment d'unité et de soutien qui s'étend au-delà du lieu de travail.

Notre engagement à recruter les meilleurs talents est motivé par notre conviction de l'importance des liens familiaux au sein de l'organisation.

Nous responsabilisons les avant-gardistes et valorisons notre équipe.

Ensemble, nous améliorons les interactions, construisons des liens solides et innovons constamment pour offrir des expériences exceptionnelles aux personnes et aux clients, en accordant la priorité à l'expérience humaine.


Notre but:


Est de créer la meilleure expérience humaine, en garantissant la plus grande satisfaction client et en transformant les clients des clients en fidèles défenseurs de la vie.


Qui tu es:


Nous recherchons un membre de l'équipe de récupération client pour établir des relations positives avec chaque client avec lequel il interagit.

Vous serez le premier point de contact du chef d'équipe désigné, garantissant que nos employés restent satisfaits de nos services.

Pour réussir dan
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