Knowledge and Information Specialist - Toronto, Canada - QHR Technologies Inc

QHR Technologies Inc

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position SummaryQHR is looking for a Knowledge and Information Specialist to accelerate our organizational learning, focusing on the Technology department.

Our Electronic Medical Record (EMR) software AccuroEMR has the largest adoption in Canada and serves thousands of providers and millions of patients.

Our patient platform Medeo leverages that market penetration and connects patients to their healthcare providers.

Our other supporting products round out a robust offering, connecting healthcare providers to their patients, their data and each other.

As we continue to build up new and exciting interactions between our products and other healthcare organizations in the industry, we are looking for a passionate leader who is motivated to be an integral driver of innovation in healthcare technologies in Canada.

The Knowledge and Information Specialist will be a key contributor in re-skilling the Technology department as it completes it journey from data centers to the Cloud.

This will include identifying and creating appropriate education materials and programs, and enabling and encouraging team members to do the necessary learning.

You will be responsible for the internal knowledge management of the Technology department of QHR.

This includes ensuring documentation is thorough, useful, and easily findable, creating and implementing knowledge management best practices, and connecting staff with timely, impactful professional development resources.

This will involve working with managers and stakeholders to design and implement efficient, sustainable solutions.

Success in this role is measured by

Your ability to consistently facilitate ongoing knowledge transfers each month
The implementation and curation of Professional Development programs within the Technology department
The quality of the documentation in our Technology workspace
Successful coverage of your peers' responsibilities

Competencies Critical for Success

Solid understanding of how organization specific knowledge is developed
Proactive selfstarter who is highly organized, detailoriented, and skilled at time management to ensure that work is kept on track and short deadlines are met
Team player who can also work independently and has excellent communication skills to liaise with colleagues at all levels using the appropriate tone, empathy, and diplomacy
Able to write for a wide variety of audiences and create complex or simple documentation in plain English
Able to fearlessly tackle complex problems with ease and confidence and to curate critical information over its whole life cycle

Primary Responsibilities

Formulating and implementing knowledge management strategies appropriate to QHR
Managing the operational side of documentation and information dissemination
Influencing change in the organization
Responsible for knowledge management, within the Technology department and its interactions with out the departments
Develop (find, create, repurpose) and disseminated internal training resources
In conjunction with our technical writers, follow and maintain our good documentation practices
Help identify gaps in critical documentation, driving overall improvements in coverage
Curate the Technology knowledge base, Including strategizing the organization and metadata to ensure easy findability and usability
Create and implement strategies for identifying and dealing with inaccurate / outofdate information
Liaise with documentation specialists from elsewhere in the organization, promoting best practices
Own the knowledge transfer between PD and Technology, in the form of crossdepartment knowledge share
Work with team leads and management to identify what important documentation and professional development resources are missing or should be improved
Support technical writing needs within the Technology department
Create good practices for knowledge management appropriate to the organization
Teach and encourage others to follow best practices for documentation

Additional Duties and Expectations

Support and coverage for other team members
Be able to work calmly under pressure
Display an emotional maturity and a professional demeanor
Be able to understand the priorities and demands of more complex projects, thinking beyond your role
Be able to prioritize based on having higher level/more detailed information
Providing feedback in a constructive, friendly, and respectful way
Understand the team objectives, be able to assist with issues, and bridging any shortfalls

Qualifications, Education and Experience Requirements