Insurance Service Agent - Thornhill, Canada - CAA Club Group

CAA Club Group

Verified Company

Thornhill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results.

We work hard and play hard. We're about doing what's right, and feeling good about it.

Who we are:

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience.

We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Position Details:

What You Will Do

Support the Insurance Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
Assist with the collection of data for departmental reporting
Offer support for ongoing departmental projects and initiatives
Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

Who You Are

Postsecondary education completed
Considerable experience in retail, customer service, and/or a call centre environment
Strong communication skills, both written and verbal
A highly motivated individual, committed to continuous improvement and exceeding client expectations
You use your critical thinking skills to identify needs and propose solutions to the customers
You are a team player who shares knowledge and insights with peers
You are positive, customer focused and resourceful
Insurance experience is considered an asset
OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)

**OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A successfully completed OTL exam is required for the job.

Call Centre Hours
Monday to Thursday - 8:00am to 8:00pm

Friday - 8:00am to 6:00pm

Saturday (once a month) - 9:00am to 4:00pm

You must be flexible to work various shifts within the call centre hours

What's In It For You

Competitive salary with pay for performance bonuses and incentives
Annual bonuses
3 weeks' vacation
Flexible benefit plan
Defined Contribution Pension
Complimentary CAA Membership
As an organization we are focused on Member safety, which includes the safety and wellbeing of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment._

Our Commitment:

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._