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Vaughan

    Bilingual Service Desk Analyst - Vaughan, Canada - CAA Club Group

    CAA Club Group
    CAA Club Group Vaughan, Canada

    3 weeks ago

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    Description
    Position Details

    What you will do:


    • Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation.
    • Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems.
    • Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery.
    • Educate users on how to use systems and applications more efficiently.
    • Document and maintain Service Desk procedures.
    • Various projects as assigned by Management.
    • Work rotational weekend and evening shifts as required.
    Who you are:


    • Post-Secondary education or Diploma in computer science or Information Technology
    • A minimum of two years' experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service
    • Strong written and oral communication skills
    • Excellent time management, analytical and problem-solving skills
    • Ability to work effectively and productively within a team environment.
    • Knowledge of ticketing management systems
    • Knowledge of PC, laptop, iPhone and printer hardware and software
    • Proficient in MS Office (Outlook, Excel, Word, Power Point)
    • Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution
    • Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident &Problem Management and Change Management)
    • Available to work varied shifts within a 24/7 environment.
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