Payment Operations Specialist - Canada - Desjardins

Desjardins

Verified Company

Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Desjardins, we believe in equity, diversity and inclusion.

We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-10

Working with internal partners, clients, and vendors, the Payment Transactions Specialist will play a key role in issue resolution, parameter configuration, training, and testing.

General Information on the Position

Main responsibilities- Provide Optis system, product, and technical support to partners- Drive key initiatives within the Optis system including products, projects and inquiries- Work with partners and vendors on system configuration best practices and implementation- Provide consultation and leadership to drive operational outcomes- Lead critical initiatives including, but not limited to, external projects, incident response, process improvement, and employee training- Ensure accurate and up-to-date documentation of the client architecture and processing environment, product matrix, and custom processes- Manage issues to resolution including problem identification, root cause analysis, and solution implementation Establish and manage a governance structure for the transaction processing Centre of Excellence.

Other working conditions- Work place: Position located in Montreal, Calgary, Ottawa, Toronto or Winnipeg, depending on the applicant selected. The work arrangement for the position is full-time telework #LI-Remote- Travel : Occasionally- Number of jobs available : 1

Qualifications:

Bachelor's degree in a related field
A minimum of six years of relevant experience
Prior handson experience with the Fiserv Optis system and products
Previous program, project management and/or relevant consulting and leadership experience
Experience in Fintech/banking, financial services, and/or software industries
Project management experience including working in a customer service oriented or timesensitive environment motivated by project timeline
Relationship management experience
Experience with Credit Unions (an asset)

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Knowledge of credit card and payments industry- Knowledge of the Fiserv Optis system- Knowledge of business planning and customer relationship management processes

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Differences, Engagement, Plans and aligns

Work Location

1, Complexe Desjardins, Montréal

Trade Union

Non Syndiqué

Unposting Date

Job Family

Project management (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country.

It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.