Specialist, Employee Training - Moncton, Canada - Bell Canada

Bell Canada

Verified Company

Moncton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id:411758

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Summary:

The Training Specialist is responsible for the delivery of Bell training and support multiple channels including Bell, Virgin and The Source.

The design, development, evaluation and project management are also important components of the Training Specialist role.

Curriculum includes, but not limited to:
sales skills, customer service, products and services, systems and processes.

Training Specialists customize existing training programs and validate that training programs are instructionally sound and effective for the target audiences.

Training Specialists have strong interpersonal and communication skills for a variety of delivery channels including classroom, web conference delivery, e-learning and train the trainer.

Key Responsibilities:

Facilitate training at small and large events (F2F, vILT)
Create engaging learning activities and compelling course content
Create supporting material/media (audio, video, simulations, role plays, games etc)
Complete needs analysis of sales channels and offer proactive training solutions
Collaborate with Stores, Dealers, Sales and Marketing teams to provide timely training delivery to improve the sales effectiveness of the channels
Measure and follow up on all training designed to track training effectiveness
Provide regular project updates, and ensure the timely completion of deliverables

Critical Qualifications:

Training Specialists must have a proven training and presentation portfolio.
Previous working experience in instructional design
Lesson and curriculum planning skills
Ability to write effective copy, instructional text, audio and video scripts
Ability to design and deliver facilitated learning and adoption programs.
Willing to travel up to 2030% of work time
Bilingual communication skills (French/English)

Preferred Qualifications:

Post secondary education in Adult Learning
Experience facilitating learning to groups
Understanding of adult learning principles
Knowledge of the competitive telecommunication market
Bilingual communication skills are a significant asset
Strong proficiency in MS Office
Experience working with a Learning Management System
Experience in a corporate environment
Experience working in a project environment to produce deliverables within a specified timeframe and budget.

LI-SS1 #tech #talent #corp #indeed

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Nova Scotia : Halifax || Canada : New Brunswick : Moncton || Canada : Newfoundland : St. John's

Work Arrangement:
Hybrid

Application Deadline:06/30/2023

Created:
Canada, NS, Halifax

Bell, one of Canada's Top 100 Employers.