Systems Support Specialist - Mississauga, Canada - Konica Minolta

Konica Minolta

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

POSITION PROFILE

The incumbent is responsible for the deployment, operation, maintenance, and support of computer, network, and other digital and mobility equipment in assigned work areas.
SUMMARY OF KEY RESPONSIBILITIES
1. Tier 1 and 2 computer support 2. Hardware and software requisition 3. Ensure compliance with the ECP and Security Policy 4. Workstation support 5. Maintain service records 6. Digital device support 7. Miscellaneous IT duties
KEY RESPONSIBILITIES / DUTIES
Tier 1 and 2 computer support_
Maintain proper operation of software, computer equipment and local area networks within assigned work areas
Hardware and software requisition_
Specify, request, install, and configure all hardware and software requirements within assigned work areas
Ensure compliance with the ECP and Security Policy_
Guard network and data security and ensure compliance with the Company's Electronic Communications Policy and IT department policies and procedures
Workstation support_
Assist users with proper operation and configuration of area workstations
Maintain service records_
Maintain record keeping as it pertains to work orders, purchasing, receiving, security and asset management
Digital device support_
Assist end user with support of all approved digital devices, including but not limited to cell phones
Miscellaneous IT duties_
Able to work onsite in (LOCATION) 5 days per week
Other Duties/Projects_
As assigned

SKILLS/QUALIFICATIONS

High degree and combination of skill, training and experience in basic network, hardware, and software installation and configuration. Preferably a minimum of A+ and N+ certifications
Complete understanding of network, hardware, software installation and configuration
Excellent interpersonal skills for dealing with internal customers
Good working knowledge of mobility devices, including Apple and Android cell phones and tablets
Good mechanical aptitude, including the ability to disassemble, replace parts within, and reassemble electronic devices (primarily laptops)
Proficient in ServiceNow for ticket handling and resolution
Well organized and fully capable of working without supervision
Advanced knowledge of Microsoft Desktop'Server OS & MS Office (Word, Excel, Outlook and PowerPoint) as well as MAC OS.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._