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    Field Service Technician - Burnaby, Canada - Konica Minolta

    Konica Minolta
    Konica Minolta Burnaby, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Overview

    We're looking for an Office Systems Specialist tojoin our team

    Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

    As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department

    Pay Grade Salary Range

    $45, $57,134.44

    Responsibilities

    What you'll do here

  • Maintain and repair MFPs and resolve customer printing issues
  • Perform on-site service of MFPs
  • Maintain effective relationships with customers and sales
  • Maintain parts and call management as well as accurate records to achieve KPI targets
  • Responsible to learn new technologies
  • 5% - Lead referrals and product promotion to existing customers
  • 95% - break-fix and customer support
  • Understands territory parts budget and inventory control
  • Must follow the policies and procedures set forth by KMBS
  • Effectuer d'autres tâches pertinentes assignées par la direction.
    • Qualifications

    What you bring to the table:

  • 0-2 years technical/repair of electronics or software equipment
  • Knowledge of basic Microsoft OS printing and common network concepts
  • Basic awareness of common solutions
  • Low to mid end office systems certifications
  • Basic Color theory
  • Good verbal and written
  • Operates independently, requires assistance from time to time
  • Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
  • Travelling within Canada and the US is a requirement
  • Candidate must provide & maintain valid travel documents at own expense
  • Own vehicle and possess valid insurance with appropriate coverage and a valid drivers' license in good standing
  • Standby and afterhours work may be required
  • Training may require afterhours travel and stay overs including weekends
  • Perform other relevant duties as assigned by management
  • Required to achieve Associate Level Certification
  • Travel within assigned territory, some out of territory work
  • High School or equivalent
  • CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

    • #KM

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