Application Specialist, Pharmacy - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Position #:912339

Position:
Application Specialist, Pharmacy

Department:
UHN Digital

Reports to:
Manager Health Records & Transcription

Hours: 37.5 Hours per week

Status:
Permanent Full-time

Salary:
$89,622 - $112,000 (based on experience and competencies)

Overview of Department

UHN Digital is one of the largest public sector health-care information management and information technology (IM/IT) service delivery organizations in Canada.

As department of University Health Network (UHN), UHN Digital, is committed to its vision of transforming health-care delivery by improving the patient experience, addressing issues facing coordination of care and enhancing customer service and quality through outstanding project management and operational support.

PURPOSE:

Overview of Department:

UHN Digital is one of the largest public sector health-care information management and information technology (IM/IT) service delivery organizations in Canada.

Position Overview:

The specialist will participate in support activities, system and business analysis, system upgrades and testing.

The energy, enthusiasm, and dedication of this individual will allow the Digital Software Services team to contribute to the successes of the organization.

This description is intended to be generic in nature. It is not intended to determine specific duties and responsibilities of any particular position. Essential functions may vary based on the specific tasks assigned to the position.

KEY RESPONSIBILITIES:

Uses medication knowledge and expertise to propose improvements to build rules including clinical decision support
Responsible for ensuring patient safety with respect to the medication ordering, verification, dispensing and administration processes
Responsible for designing and building medication workflows for order entry processes including order entry user interfaces, order sets, order panels, therapy plans, express lanes, navigators, etc
Responsible for implementing applicable required operational practices and complying with the medication management standards of Accreditation Canada and the Ontario College of Pharmacists
Supports other UHN teams with workflows where medications are involved
Leads current and future state system analysis and flow
Analyzes and interprets clinical requirements and expected outcomes to produce clear recommendations that drive design decisions
Builds, tests and maintains the training environment
Assists with system workflow issues and provides guidance and expertise in implementing changes requested by the business
Handles production and operational problems in an expedient and efficient manner requiring individual judgement and latitude for independent action to solve problems within generally defined policies and procedures
Communicates with external software vendors when needed to ensure that ongoing business and functional requirements are maintained
Informs management of potential service level problems before they occur and communicates solutions
Maintains responsibility and accountability for system quality control and quality assurance
Collaborates with Manager, Team Leads, and coworkers to ensure an atmosphere is fostered where exceptional customer service is the standard
Collaboratively resolves process and system issues with all levels of management to effective and efficient operation of systems and associated processes
Contributes to the development of new and/or improvement of existing policies and procedures.
Prepares project status reports as required
Provides customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
Documents system problems and resolutions for future reference
Provides training, advice, guidance, and mentoring to more junior members of the team
Exercise ITIL Change Management principles/techniques
Participation in organizing and conducting weekly team meetings and huddles
Participates in an oncall roster for 24/7 support coverage

KNOWLEDGE (Bona Fide Occupational Requirement(s):

Education:

At minimum, completion of a bachelors degree in Pharmacy or recognized equivalent required.
Graduate Degree in Clinical/Health Informatics/Technology/Business preferred

Experience:

At minimum Over 4 years up to and including 6 years practical and related experience and/or 1 year onthejob training required.
Proven understanding of how clinical requirements for Closed Loop Medication Safety Management can translate to into a technical solution
Experience with Closed Loop Medica