Field Support Engineer - Ottawa, Canada - Randstad Canada

Description

Are you a Field Support Engineer looking for a new opportunity?
Are you looking for a new contract opportunity?

We are pleased to offer you a new contract opportunity for you to consider: Field Support Engineer

• Start: ASAP
• Estimated length: 12 months
• Location: Ottawa
• Ability to work occasional nights and weekends as required.
• Onsite role
• Ability to work occasional nights and weekends as required.
• Travel of up to 95% within Canada.
• Must be able to stand for extended periods and be able to lift up to 50 pounds.
• Schedule: 40 hours per week.

Monday – Friday

Advantages

• You will have an opportunity to work with a leading employer in the local market.

Responsibilities
● You will be responsible for installation and configuration of Livescan hardware/software

• You will travel to customer locations within the designated install date to complete all tasks
• You will lead internal and external stakeholder communications on routine activities while ensuring proper and ongoing progress on the issues.
• You will manage customer relations through clear and concise written and verbal communications, increasing trust and involvement while reducing ambiguity and conflict.
• You will have intermediate knowledge of PC desktop support with knowledge of Networking and Windows based servers.
• You will have knowledge of Windows applications
• You will quickly troubleshoot problems and escalate when necessary to deliver solutions that satisfy customer or internal requirements.
• You will learn and understand technical products and solutions and can disassemble certain products for parts replacement.
• You will work with operations engineers, sales and system administrator.
• You will identify and mitigate risks that may have potential impact to all services delivered.
• You will react quickly and appropriately to incidents such as equipment failures.
• You will use routine software applications such as MS Word, MS Excel, and MS Outlook to produce reports and graphs as required.

Qualifications

• - 5 years of experience in a customer-facing role.
• - 5 or more years of experience with LAN/WAN protocols.
• - 5 or more years of experience with Windows 10 OS.
• - 5 or more years of experience with PC and laptop hardware.
• Demonstrable experience with independent customer relationship management, customer service, and satisfaction.
• Excellent verbal and written communication skills with the ability to communicate effectively across different levels of organizations.
• Must have a valid Driver's License and a clean driving rec
• Current Government of Canada Security Clearance or ability to obtain one
• Required to obtain a RCMP Security Clearance
• Required to obtain other Security Clearances as and when necessary from Law Enforcement Clients

Nice to haves:

• Able to translate and communicate technical information to stakeholders.
• Bilingual is considered a plus (French)
• Team-player, able to handle a fast-paced business environment and work collaboratively under tight deadlines, punctual, able to work with little supervision, self-disciplined with strong analytical and decision-making skills.

Summary
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to so we can then discuss your experience and interest in this opportunity

Randstad Technologies Group

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms.

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.