Help Desk Support - Winnipeg, Canada - Dynacare
Description
This is a 12 month, term position.
Hours:
Monday to Friday, 9:00 am to 5:30 pm, 80 hours biweekly.
_Internal posting expires on June 12, 2023._
Responsibilities:
- Responsible for entry of timesheets and schedules, data entry of payroll, ensuring accuracy and timely submission to payroll department.
- Responsible for managing annual vacation request process.
- Create and distribute memos and protocols for laboratory staff.
- Assist in the distribution of correspondence to laboratory staff and maintains detailed logs.
- Assist with the implementation of policies and procedures by aiding employees, as required, on the interpretation and administration of said policies and procedures.
- Maintain employee training and payroll files and provide administrative support in updating these files.
- Scheduling of laboratory staff according to collective agreement language in collaboration with department charge technologists, including monitoring weekend scheduling.
- Calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Managers as appropriate for each lab department.
- Providing support to the Manager, Laboratory Operations as required in the administration of the Collective Agreement language, which includes tracking employee leave days, vacation, attendance, etc.
- Maintain detail logs of all inquiries, problems, and their solutions.
- Prepare weekly and monthly reporting, as required. Including but not limited to volume reports, turn around time, productivity, etc.
- Collaborate with managers and charge technologists in the maintenance of department SOPs and job aids.
Must have:
- A secondary school diploma (Grade 12) or equivalent
- Minimum of five (5) years' experience in a Patient Services field
- Excellent computer skills with intermediate or high level of Excel
- Excellent communication skills
- Formal Training in the areas of Medical Office Assistant, Medical Transcription, Unit Clerk, Medical Terminology, or similar programs would be considered an asset.
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