Sales & Service Coordinator, Whirlpool Corporation - Toronto, Canada - Mosaic North America

Mosaic North America
Mosaic North America
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
:


Sales & Service Coordinator, Whirlpool Corporation

A little bit about us


Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S.

and Canada. We offer flexible services that maximize efficiency.

Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers.

In this role you will be dedicated to supporting, Whirlpool Corporation, the world's leading kitchen and laundry appliance company. Whirlpool's brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir.


What are we looking for?


Our business is growing and we're looking for a Sales & Service Coordinator Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners.


We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail.

If this is the role for you, we would love to have you join our team


In this role you will:


  • Participate in Open Jobs Project Team
:


  • Working within Tableau Reporting to review daily Open Jobs reporting
  • Capture and identify common trends, i.e. top servicers, top issues etc.
  • Review data in Service Bench and eCRM tools
  • Conduct outbound calls to servicers/consumers, if required
  • Support Trade Partners and the Whirlpool Service Technician team with parts and service inquiries
  • Process field stock maintenance and part orders
  • Helping consumers update their profiles in eCRM and register their products.
  • Educating consumers about their manufacturer's warranty and explaining the benefits of purchasing an Extended Warranty Plan with the intent of making a sale.
  • Support the daytoday activity of an online product knowledge platform.
  • Maintain a high level of professional communication with internal and external stakeholders.
  • Resolve problems and action to be taken and then communicate them quickly and clearly.
  • Enhancing current SOPs and creating new processes, as required
  • Support ongoing projects as required.

Qualifications:


Experience to be successful in the role:


  • Experience in Service Bench, ECRM, Genesys, SAP, Excel, Tableau is preferred.
  • Experience in service business operations role, preferred.
  • Welldeveloped analytical skills
  • Ability to multitask quickly and efficiently
  • Must possess highly developed communication, organizational, and computer skills.
  • Ability to thrive in a fastpaced, dynamic environment and adapt to changing priorities.
  • 12 years' experience in a customer service role
  • Experienced in appliances and consumer electronics, considered a bonus.
  • Post-Secondary Education, preferred.
  • Superb communication skills, both written and verbal
  • Must be available to work shifts
:


  • Weekend shift (2x/month)
  • Evening shifts (12
:
00 pm

  • 8
:
00 pm)

  • Must be comfortable completing a criminal background check.

What can we offer in return?


We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry.

Great benefits you'd expect from a business the size of Acosta including a comprehensive total rewards benefits package:


  • Work from Home (with occasional travel into Whirlpool's Head Office as required)
  • Paid training program (from the comfort of your home)
  • Health and Dental benefits
  • Company matched retirement savings plan.
  • Opportunities to grow within the company.
  • Plus, surprise perks you'll love




DISCLAIMER:

Acosta/ Mosaic North America is an Equal Opportunity Employer


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.


We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law
Acostaservices


Job:

Field - Marketing


Schedule:

Full-time


Job Type:

Standard


Shift:

Day Job


Job Posting:

Jan 30, 2024, 9:
18:
42 AM
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