Residence Operations Assistant - Etobicoke, Canada - Humber

Humber

Verified Company

Etobicoke, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Residence Operations Assistant - FT Support

Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and funloving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title:
Residence Operations Assistant

Status:
Full Time Support

Hours: 35 hours per week (1:00 PM-9:00 PM, Thursday - Monday)

Faculty/Department:
Campus Services

Campus/Location:
Lakeshore Campus (with occasional work at the North Campus based on operational needs)

Salary:
$ $32.24 FT Support Payband E

What you will do:

The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents.

Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.

Responsible for assisting in ensuring year round cleanliness of the residence buildings:

Conduct daily inspections, monitor cleaning to ensure standards are maintained and assign tasks, using pre-developed task lists, to the housekeeping team
Assist in student staff hiring and training
Assist in monitoring the performance of cleaning contractor against tender specifications and report any issues to manager
Assist with scheduling staff according to operational needs
Participate in monthly meetings to ensure staff are continuously receiving training on procedures/policies, that issues are addressed, that staff are recognized for successes and that staff have an opportunity to provide feedback
Assist in providing guidance to staff to ensure that housekeeping procedures and processes are current and are being practiced daily
Refer performance concerns regarding housekeeping to the Residence Manager for appropriate follow up
Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping
Perform recycling and waste management services
Perform cleaning duties and utilizing cleaning equipment
Assist in ensuring all housekeeping equipment (vacuums, floor machines, etc) are maintained regularly
Assist in the maintenance of room inventory, contract linen services, and cleaning product suppliers
Physically assisting and guiding housekeeping staff to ensure rooms are cleaned, including providing hotelstyle housekeeping services during conference season
Assist in updating housekeeping manuals and task lists
Communicate with the Residence Admissions Coordinator, Front Desk Coordinator and Residence Manager as appropriate

Assists and assumes the responsibilities of the Residence Operations Coordinator in their absence, mainly evenings and weekends

Reporting all damages as noted during routine inspections
Processing room inspections upon move out and assessing potential charges
Communicating with Residence Life when students are involved in damage issues

Responsible for minor maintenance issues by:

Utilizing the maintenance work order system and shift report to prioritize and complete work orders/reported issues
Updating the maintenance work order system on the status of the work order and communicating with resident/guest as needed
Responsible for assisting in maintaining/troubleshooting the building lock system, including card control, access levels, updating locks and replacing batteries
Responding to pest control issues which includes contacting pest control
Addressing minor plumbing issues plunging toilets, turning off valves when there is a leak
Hours of Work
:35 hours per week (Thursday to Monday, 1:00PM9:00PM)

What you bring to the role:

Education
One (1) year certificate or equivalent in Property Management or Facilities Management/Hospitality Management.

Experience

Two (2) years of progressive experience in building maintenance and cleaning of a hotel, hospital, or post-secondary institution is preferred.

What's In it for you?