Spécialiste en procédures - Québec, QC, Canada - Abbott Laboratories

Description

ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY
This position is field-based in Montreal. In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

The EP Procedure Specialist is primarily responsible for assisting customers with clinical support, in-servicing, and maintenance of Abbott products for Abbott Electrophysiology (EP) technologies. In addition, providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to assist with developing business strategies and growth, while serving as a technical conduit between customers and Abbott.

WHAT YOU'LL DO

• Within the limit of company policies, procedures, programs and budgets, the EP Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth:

• Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in the EP lab. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.

• EnSite Precision and EnSite X Procedure Support.

• Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth

• Attend EP procedures involving Abbott products (including ICE, EP WorkMate/Claris) with an emphasis on advanced mapping and assist by facilitating proper and safe use of products, and thorough collaborative problem solving, to optimize outcomes

• Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA)

• Provide educational services to medical staff and Allied Health Professionals, on subjects related to Abbott EP Capital Systems and Basic EP Products (Diagnostic, Therapeutic catheters and Tools such as Steerable Sheaths).

• Provide training on products, procedures, and applications to Abbott staff when required

• Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).

• Attend and provide direction during evaluation of EP products to first-time users

• Work closely with the Territory Managers to drive business opportunities and sales growth

• Maintain expert status and continuing clinical and technical proficiency in EP mapping, ablation, diagnostic and ICE technologies. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.

• Maintain proficiency in EP procedures.

• Obtain Abbott Company certification in Abbott EP technologies

• Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management.

• Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand

• Be flexible with travel within Canada for case support, training and meetings (both regional and national)

• In case the employee is being made aware of an event of complaint in relation to a product distributed by Abbott, said employee shall report this in compliance with the SOP 87600 on Product Experience Reports through EPIQ tracking system

REQUIRED QUALIFICATIONS

• Minimum 1 to 3 years of experience

• Driver's License and willingness to travel up to 40% of the time in the assigned territory.

PREFERRED QUALIFICATIONS

• Excellent written and verbal communication skills. French an asset

• Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource

• Ability to deal with ambiguity

• Excellent problem solving and organizational skills

• Demonstrated ability to work in a team environment is key

• Demonstrated verbal and written communication, interpersonal and presentation skills.

• Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form.

• Occasional weekend travel may be required for meetings and case support.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

JOB DESCRIPTION:

À PROPOS D'ABBOTT
Abbott est une entreprise mondiale de premier plan spécialisée dans les soins de santé qui s'attèle à révolutionner la science afin d'améliorer la santé des gens. Nous sommes toujours tournés vers l'avenir afin de prévoir les changements dans la médecine et la technologie.

TRAVAILLER CHEZ ABBOTT
Chez Abbott, vous pouvez faire une contribution importante, vous perfectionner, apprendre, prendre soin de vous et de votre famille, rester vous-même et vous épanouir. Vous pourrez :

• Mener votre parcours professionnel au sein d'une entreprise internationale qui vous permettra d'embrasser la carrière dont vous rêvez.

• Rejoindre une entreprise reconnue comme un endroit sans pareil pour travailler dans des douzaines de pays du monde entier et désignée par le magazine Fortune comme l'une des entreprises les plus admirées au monde.

• Faire partie d'une entreprise reconnue comme l'une des meilleures entreprises pour lesquelles travailler aux yeux des personnes issues de la diversité, des mères au travail, des hautes dirigeantes et des scientifiques.

L'OCCASION À SAISIR
Nous cherchons à pourvoir un poste de spécialiste des procédures d'électrophysiologie sur le terrain à Montréal. Grâce à des technologies médicales révolutionnaires appliquées à la fibrillation auriculaire, l'électrophysiologie chez Abbott permet de faire progresser le traitement des maladies cardiaques, ce qui permet aux patients de retrouver la santé et de reprendre le cours de leur vie.

La personne retenue sera principalement chargée d'assister les clients en matière de soutien clinique, d'entretien et de maintenance des produits Abbott en ce qui concerne les technologies d'électrophysiologie (EP) d'Abbott. De plus, la personne retenue sera chargée de fournir de l'expertise clinique et de collaborer avec l'équipe des ventes (gestionnaire de territoire et gestionnaire régional) afin d'élaborer des stratégies commerciales et de croissance, tout en servant de pont entre les clients et Abbott grâce à ses connaissances techniques.

CE QUE VOUS FEREZ

• Conformément aux politiques, aux procédures, aux programmes et aux budgets de l'entreprise, la personne retenue sera responsable de réaliser les tâches énoncées ci-après et se verra accorder toute l'autorité nécessaire à cette fin :

• Appliquer les principes théoriques et les techniques créatives et analytiques généralement acquis au moyen de formations à l'interne approfondies et détaillées grâce à l'expérience acquise dans les laboratoires d'électrophysiologie. Entretenir des connaissances spécialisées et s'informer des avancées techniques et cliniques. Relever et utiliser systématiquement les pratiques les plus efficaces et économiques pour exécuter les processus et évaluer aussi continuellement leur fonctionnalité et leur convenance.

• Soutenir les procédures EnSite Precision et EnSite X.

• Participer au dépannage des comptes Abbott établis. Améliorer les logiciels et le matériel informatique au besoin. Travailler avec l'équipe de vente afin de développer des relations à long terme et de favoriser la croissance commerciale de l'entreprise.

• Participer aux études électrophysiologiques lors desquelles on utilise les produits Abbott (dont le cathéter cardiaque et le système d'enregistrement électrophysiologique Workmate/Claris) en portant une attention particulière aux techniques de cartographie avancées et appuyer ces études en facilitant l'utilisation appropriée et sûre des produits et collaborant en vue de résoudre les problèmes et d'optimiser les résultats.

• Coordonner l'évaluation clinique des produits conformément aux autorisations de mise en marché limitée.

• Fournir des services éducatifs au personnel médical et aux professionnels paramédicaux sur des sujets liés aux systèmes d'électrophysiologie et aux produits d'électrophysiologie de base d'Abbott (cathéters diagnostiques et thérapeutiques et des outils tels que les gaines orientables).

• Assurer la formation du personnel d'Abbott sur les produits, les procédures et les applications selon les besoins.

• Contribuer aux services cliniques, de formation, d'éducation et de vente à titre de présentateur ou de formateur et élaborer des ressources de formation ou des documents techniques sur les nouvelles technologies (notamment sur les produits concurrents).

• Assister les nouveaux utilisateurs et leur fournir de l'orientation durant leur évaluation des produits d'électrophysiologie.

• Travailler étroitement avec les chefs de territoire afin de favoriser les occasions d'affaires et stimuler les ventes.

• Préserver son statut d'expert ou d'experte et maintenir ses compétences cliniques et techniques en matière de cartographie électrophysiologique, d'ablation, de diagnostic et de technologies de cathétérisme cardiaque. La connaissance des produits ne doit pas se limiter aux caractéristiques et aux avantages des produits, mais s'étendre à la conception, à la mise au point, à l'application clinique et au positionnement concurrentiel. Assister aux colloques, aux congrès et aux réunions scientifiques afin d'assurer sa formation continue et d'enrichir ses présentations de produits.

• Maintenir son expertise en matière d'étude électrophysiologique.

• Obtenir la certification Abbott en matière de technologies électrophysiologiques d'Abbott.

• Participer à certaines activités régionales/nationales, telles que la soumission des rapports sur l'expérience avec les produits dans un délai raisonnable, l'inventaire et la gestion des stocks.

• Incarner les valeurs d'Abbott et s'assurer que toutes les activités régionales favorisent une perception positive des clients à l'égard d'Abbott.

• Être prête à voyager au Canada pour offrir des services de soutien, participer aux formations et aux réunions (tant au niveau régional que national).

• En cas de plainte relative à un produit distribué par Abbott, la signaler conformément à la procédure normalisée d'exploitation SOP 87600 sur les rapports d'expérience de produit par le biais du système de suivi EPIQ.

FORMATION ET EXPÉRIENCE REQUISES

• Au moins 1 à 3 ans d'expérience.

• Permis de conduire valide et volonté à voyager jusqu'à 40 % du temps de travail dans le territoire assigné.

COMPÉTENCES SOUHAITABLES

• Excellentes aptitudes pour la communication écrite et verbale. La maîtrise du français est un atout.

• Capacité d'influence, entregent et être en mesure d'asseoir sa crédibilité à titre de ressource fiable auprès des clients.

• Capacité de faire face à l'ambiguïté.

• Excellentes aptitudes en résolution de problèmes et en organisation.

• Capacité éprouvée à travailler dans un environnement collaboratif (aptitude clé).

• Solide capacité de communiquer à l'oral et à l'écrit et bonnes habiletés interpersonnelles et en présentation.

• Capacité à réaliser des calculs mathématiques de niveau intermédiaire (calcul de rapports, de taux et de pourcentages), à réaliser et interpréter des graphiques, à appliquer des principes théoriques afin de résoudre des problèmes pratiques, à gérer de manière efficace des situations complexes qui comprennent un cadre normatif limité et à interpréter des directives de formes variées (messages écrits, diagrammes, horaires).

• Des voyages occasionnels au cours des fins de semaine peuvent être nécessaires pour assister à des réunions et offrir des services de soutien.

Réalisez vos aspirations professionnelles chez Abbott et profitez de diverses occasions au sein d'une entreprise qui peut vous aider à construire votre avenir et à vivre au mieux votre vie. Abbott est une entreprise qui garantit des chances égales et est engagée à promouvoir la diversité des employés.

Visitez notre site Web à l'adresse Vous pouvez également nous rejoindre sur Facebook à l'adresse et sur Twitter via @AbbottNews et @AbbottGlobal.

ABOUT ABBOTT
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

THE OPPORTUNITY
This position is field-based in Montreal. In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

The EP Procedure Specialist is primarily responsible for assisting customers with clinical support, in-servicing, and maintenance of Abbott products for Abbott Electrophysiology (EP) technologies. In addition, providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to assist with developing business strategies and growth, while serving as a technical conduit between customers and Abbott.

WHAT YOU'LL DO

• Within the limit of company policies, procedures, programs and budgets, the EP Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth:

• Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in the EP lab. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.

• EnSite Precision and EnSite X Procedure Support.

• Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth

• Attend EP procedures involving Abbott products (including ICE, EP WorkMate/Claris) with an emphasis on advanced mapping and assist by facilitating proper and safe use of products, and thorough collaborative problem solving, to optimize outcomes

• Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA)

• Provide educational services to medical staff and Allied Health Professionals, on subjects related to Abbott EP Capital Systems and Basic EP Products (Diagnostic, Therapeutic catheters and Tools such as Steerable Sheaths).

• Provide training on products, procedures, and applications to Abbott staff when required

• Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).

• Attend and provide direction during evaluation of EP products to first-time users

• Work closely with the Territory Managers to drive business opportunities and sales growth

• Maintain expert status and continuing clinical and technical proficiency in EP mapping, ablation, diagnostic and ICE technologies. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.

• Maintain proficiency in EP procedures.

• Obtain Abbott Company certification in Abbott EP technologies

• Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management.

• Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand

• Be flexible with travel within Canada for case support, training and meetings (both regional and national)

• In case the employee is being made aware of an event of complaint in relation to a product distributed by Abbott, said employee shall report this in compliance with the SOP 87600 on Product Experience Reports through EPIQ tracking system

REQUIRED QUALIFICATIONS

• Minimum 1 to 3 years of experience

• Driver's License and willingness to travel up to 40% of the time in the assigned territory.

PREFERRED QUALIFICATIONS

• Excellent written and verbal communication skills. French an asset

• Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource

• Ability to deal with ambiguity

• Excellent problem solving and organizational skills

• Demonstrated ability to work in a team environment is key

• Demonstrated verbal and written communication, interpersonal and presentation skills.

• Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form.

• Occasional weekend travel may be required for meetings and case support.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS: WORK SHIFT:

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MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

About Us

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.