Network and Systems Administrator - Hamilton, Canada - Surex

Surex

Verified Company

Hamilton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Profile:

Surex is Canada's fastest growing online insurance provider.

Surex's growth has been awarded by the Fintech Business of the Year Awards, Canadian Business' Growth 500, and the Globe & Mail's Top Growing Companies as a leading Canadian insurtech company in the insurance brokerage space.

At Surex, our mission is to give security, transparency, and comfort to Canadians.

Since 2012 we have helped 45,000+ Canadians (and counting) across 9 Provinces and Territories live a better life by finding them the right coverage at the right price.

Founded in 2012, Surex is Canada's fastest growing online insurance provider and listed on the Growth 500 list 3 years in a row by Canadian Business.

Surex was recently acknowledged for "Top Insurance Workplace" from Insurance Business Canada and 50 Top Workplaces by Silicon Review in 2019 & 2020.

And we are just getting started

We are a people first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem solve daily.

We are currently looking for a highly motivated and experienced Network and Systems Administrator to join Surex's IT Operations team in Eastern Canada, reporting to our Cambridge/Burlington, Ontario office.

About the role:

You will work with the IT Admin / DevOps team leaders to design, implement, and support the technology systems that are used by our Insurance Brokers, Management, and internal teams to deliver a quality experience to our customers.

Goals
Working with the IT Admin / DevOps team leaders to design, implement, and support the technology
systems that are used by our Insurance Brokers, Management, and internal teams to deliver a quality
experience to our customers.

Responsibilities & Duties:

Service Desk
Follow established Service Desk procedures for Level 2 and 3 support and

update/follow ticket procedures ensuring achievement of established KPI's and SLA's

Respond to alerts and resolve issues
Prioritize outstanding issues and manage user expectations
Escalate problem issues accurately, proactively and in a timely manner, making

recommendations as necessary while using established guidelines

Manage infrastructure capacity planning and performance monitoring and make

recommendations as needed

Debug and resolve advanced hardware and software problems in a timely and efficient manner
Develop and maintain infrastructure operational support documentation
Maintain networks, systems, and devices including firewalls, virtual private networks (VPNs),

wide area networks (WANs), local area networks (LANs), virtual local area networks (VLANs),
routers, and other physical network-related hardware (internally and for client environments). As

well:

Manage issues with internet service providers to ensure timely resolution
Manage antivirus control software and security updates
Manage client backup and recovery systems
Manage computer/network facilities including monitoring and response
Design and build a fileshare security access models
Identify, recommend, and implement enhancements to processes and procedures
Adhere to standard operational and support procedures
Vulnerability Remediation and Patch Management, that is, perform patch management tasks

including but not limited to maintaining current knowledge of available patches, deciding what
patches are appropriate for systems, ensuring that patches are installed properly, testing
systems after installation, and documenting all associated procedures

Qualifications & Skills:

34 Years of Experience

Solid understanding of switching, firewalls, STP, VLANs, VPNs, Trunks, ACLs, multicast routing

Understanding of TCP/IP and the OSI stack and routing protocols (BGP, OSPF, EIGRP)
Strong networking skills including routing, VLANs, switching, firewalls (Cisco, Meraki, and

Ubiquiti), point to point technology, wireless, DNS, DHCP, Radius and certificates

Proficient with Terminal Servers and RDP
High level understanding of Network, Computer and End user security
Proficient with VMWare/Hyper C, virtual machine administration and provisioning
Proficient with Microsoft Windows, Mac OS 10.x and Server Operating Systems
Degree in computer science, software engineering or a related field

Surex is dedicated to a policy of nondiscrimination on any basis including race, color, creed, religion, national/ethnic origin, sex, age, family status, or sexual orientation.

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities.

If you require accommodation at any stage of our recruitment and selection process, please contact us at

Please note that all applicants must be legally eligible to work in Canada and must be willing to consent to a backgroun