Front Desk Agent - Fergus, Canada - BEST WESTERN PLUS
Description
Education:
Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
Work setting:
- Staff accommodation provided
- Urban area
- Hotel, motel, resort
Tasks:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Transportation/travel information:
- Public transportation is available
Personal suitability:
- Dependability
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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