Bilingual Customer Service Representative - Halifax, Canada - LifeWorks
Description
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.
As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Bilingual Customer Service Representative (French/English)Pension Administration
Reporting Location :
Halifax
Work Location :
Anywhere in Canada / Work from home
Permanent, full time
You will be required to work with our clients' representatives, internal consultants and administrators, as well as with representatives of financial institutions and insurance companies.
All this in a reputable and growing company You will report to the Pension Administration team in our Halifax office but remote work / work from home arrangements are available.
Représentant bilingue, service aux clientsAdministration des régimes de retraite
Lieu de rapport:
Halifax
Lieu de travail :
Partout au Canada / Travail à domicile
Poste permanent à temps plein
Vous serez appelé à travailler avec nos représentants du service à la clientèle, nos conseillers et administrateurs internes ainsi qu'avec les représentants des institutions financières et des assureurs.
Responsibilities:
- Answering calls from clients and their employees and make outbound calls (followups)
- Doing required research to be able to answer questions that concern their pension plan
- Processing information received from the client using internal databases and information systems
Responsibilities:
- Answering calls from clients and their employees and make outbound calls (followups)
- Doing required research to be able to answer questions that concern their pension plan
- Processing information received from the client using internal databases and information system
- Connaissance des logiciels Microsoft Office
- Aptitude à travailler avec des sites Web et des bases de données
- Enthousiasme et professionnalisme
- Aptitude à travailler en équipe et individuellement
Ce qui suit serait considéré comme un atout:
- Diplôme collégial ou universitaire dans un domaine connexe
- Bonne compréhension des régimes de retraite
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
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