Call Centre Sales Agent - North York, Canada - Carry Telecom Inc

Carry Telecom Inc
Carry Telecom Inc
Verified Company
North York, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description
Job description


Call Centre Customer Service Representative

Requirements and Responsibilities:


Position Summary:

Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer enquiries.


Essential Duties and Responsibilities:


  • Achieve conversion and revenue targets on orders
  • Resolve customer issues and meet customer needs
  • Utilize First Call Resolution on prior orders
  • Achieve call quality, productivity, and accuracy targets
  • Utilize multiple computer systems
  • Record and enter call activities into a computer information system software

Required Knowledge, Skills & Abilities:


  • Excellent voice quality, tone, pronunciation, and inflection
  • Strong computer, web navigation, and data entry skills
  • Desire to exceed customer expectations
  • Professional and confident demeanour
  • Extremely helpful to customers
  • Open to observation and coaching
  • Thrives as a team player in a fastpaced, highenergy, changeoriented environment

Desired Knowledge, Skills & Abilities:


  • Experience in Telesales or Customer Service, call centre environment.
  • Ability to work in a team environment to achieve individual and team targets
  • Equivalent or higher College degree is preferred
  • Excellent command of the English language.
  • French, Mandarin, or Cantonese is an asset.
  • Strong negotiation and objection handling skills.

Salary:
$17.00 per hour


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 10 hour shift
  • 8 hour shift

Supplemental pay types:

  • Commission pay

Work Location:
One location
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