Specialist, Corporate Sales - Toronto, Canada - Indigo Books & Music

Indigo Books & Music

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Job Description:

The Specialist, Corporate Sales is a sales-oriented role that will focus on the development of business partnerships for Indigo.

The Specialist will be a process expert who is equally comfortable balancing term negotiations, engaging new accounts and customer service.

This role is accountable for seeking high value accounts and servicing existing accounts, while creating and executing efficient processes.

KEY PERFORMANCE METRICS

Revenue and profitability targets
New customer acquisition targets
SLAs for operational efficiency
Customer satisfaction targets
Employee Engagement

KEY ACCOUNTABILITIES
Functional

Execute the Corporate Sales Strategy to achieve revenue targets
Use data and research tools to prospect, identify opportunities, and provide recommendations
Ensure adequate instock position of high demand products and overall profitability of corporate sales
Support end to end process redesign, removing unnecessary work and focusing on work that aligns with the strategy and adds value
Provide corporate sales inventory and sales support, including inventory management, sales lead generation, and client order follow up
Initiate discussions with potential new partners to understand their needs and objectives
Engage with buyers from large corporations and institutions, including existing clients, to promote our corporate gift card/sales program
Regularly review accounts and order history to identify sales opportunities to grow year over year sales
Continually reimagine the status quo and build breakthrough partnerships for new and existing Indigo partners
Mobilize internal crossfunctional experts, creating advocates for new partnerships and unlocking new opportunities
Actively source product that augments the customer experience and inspires customers to purchase
Act as an advocate for the customer by placing them at the forefront of all decisionmaking and design processes
Proactively identify and anticipate customer expectations and needs
Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers
Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

Grow understanding of Customer Interests across the organization and deepen the businesses understanding of corporate clients
Bring out the best in others, empowering and constructively stretching colleagues
Collaborate with others to drive flexible and iterative solutions, quickly and easily
Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
Help others see the impact of their efforts and proactively engage partners to get input
Encourage others to share freely their point of view and be open to feedback

Cultural

Model Indigo's beliefs and convey a positive image in everything you do
Celebrate diversity of thought and have an open mindset
Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embrace, champion, and influence change throughout Print and the organization

SCOPE

Reports to:
Senior Manager, Corporate Sales & Digital Gifting

KEY RELATIONSHIPS

Internal:

Category Managers
Planning & Inventory Management
Marketing
Online & Retail Operations

External:

Vendors

LI-Hybrid

Qualifications:

Work Experience / Education / Certifications

University degree in business or a related field
35 years of experience in buying and category management of specialty or equivalent in customer service

Competencies / Skills / Attributes