Specialist, Corporate Sales - Toronto, Canada - Indigo Books & Music

Indigo Books & Music
Indigo Books & Music
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Company Description
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Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.


WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description:

The Specialist, Corporate Sales is a sales-oriented role that will focus on the development of business partnerships for Indigo.

The Specialist will be a process expert who is equally comfortable balancing term negotiations, engaging new accounts and customer service.

This role is accountable for seeking high value accounts and servicing existing accounts, while creating and executing efficient processes.


KEY PERFORMANCE METRICS

  • Revenue and profitability targets
  • New customer acquisition targets
  • SLAs for operational efficiency
  • Customer satisfaction targets
  • Employee Engagement

KEY ACCOUNTABILITIES
Functional

  • Execute the Corporate Sales Strategy to achieve revenue targets
  • Use data and research tools to prospect, identify opportunities, and provide recommendations
  • Ensure adequate instock position of high demand products and overall profitability of corporate sales
  • Support end to end process redesign, removing unnecessary work and focusing on work that aligns with the strategy and adds value
  • Provide corporate sales inventory and sales support, including inventory management, sales lead generation, and client order follow up
  • Initiate discussions with potential new partners to understand their needs and objectives
  • Engage with buyers from large corporations and institutions, including existing clients, to promote our corporate gift card/sales program
  • Regularly review accounts and order history to identify sales opportunities to grow year over year sales
  • Continually reimagine the status quo and build breakthrough partnerships for new and existing Indigo partners
  • Mobilize internal crossfunctional experts, creating advocates for new partnerships and unlocking new opportunities
  • Actively source product that augments the customer experience and inspires customers to purchase
  • Act as an advocate for the customer by placing them at the forefront of all decisionmaking and design processes
  • Proactively identify and anticipate customer expectations and needs
  • Embrace and seek out technology that creates high tech and high touch solutions for Indigo's customers
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
People

  • Grow understanding of Customer Interests across the organization and deepen the businesses understanding of corporate clients
  • Bring out the best in others, empowering and constructively stretching colleagues
  • Collaborate with others to drive flexible and iterative solutions, quickly and easily
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impact of their efforts and proactively engage partners to get input
  • Encourage others to share freely their point of view and be open to feedback
Cultural

  • Model Indigo's beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
  • Embrace, champion, and influence change throughout Print and the organization

SCOPE

Reports to:
Senior Manager, Corporate Sales & Digital Gifting


KEY RELATIONSHIPS

Internal:

  • Category Managers
  • Planning & Inventory Management
  • Marketing
  • Online & Retail Operations

External:

  • Vendors
LI-Hybrid


Qualifications:

Work Experience / Education / Certifications

  • University degree in business or a related field
  • 35 years of experience in buying and category management of specialty or equivalent in customer service
Competencies / Skills / Attributes

  • Resultsdriven with a customercentric approach
  • Communicates a compelling and inspiring vision and sense of core purpose
  • Ability to learn and adapt in a constantly changing environment
  • Comfortable handling risk and unc
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