Key and Portal Account Customer Service - Mississauga, Canada - Johnston Equipment

Johnston Equipment

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers' productivity.

We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today

Position Summary:

Johnston Equipment is looking for detail-oriented National Accounts Service Representative who is highly accurate and will be a vital part of the team to rectify discrepancies in work orders to mitigate service delivery delays.

The ideal individual will manage national customer orders, move between various portals to ensure customers received timely and utmost high-end service.

How You'll Make an Impact

Create and followup on work orders.
Mitigate delays in service
Report on service statuses.
Use excel to generate reports and must be comfortable working between various customer portals and systems.
Monitor customer service request portals.
Resolve request discrepancies
Collaborate with various personnel internally to guarantee the highest level of customer service

Why You'll love it here

We offer a competitive salary, incentive program, and an excellent benefits package
We trust and support you take ownership of your work and push your ideas from inception to execution
We want to see you grow we support your career progression and provide learning and development opportunities

About Johnston Equipment:

Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them.

We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner.

Join us. Make a difference

Additional Qualifications

Education:

Certificates & Designations
High School
Post secondary education

Skills:

Achieves Results
Ability to evaluate alternatives in order to make the right decision
Ability to Multitask
Accuracy and attention to detail
Creates Client Loyalty
Meets Deadlines and Commitments
Organizational Skills
Business Knowledge and Improvement, A minimum of 3 years related work experience
Collaborates with Others
Collaborates with Others
Committed to customers
Recognizes Importance of Teamwork
Works Effectively with Others
Committed to Customers
Anticipates Customer Needs
Customer Service
Communicates Effectively, Clear and Concise (oral and written communication)
Demonstrates Functional Expertise
Experience with JD Edwards or similar business system is preferred
Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 60 WPM