Program Manager, Resident Care - Ottawa, Canada - City of Ottawa

Description

Requisition ID: 12443
Department: Community & Social Services Dept.
Service: Long Term Care Services
Branch: LTC (Peter D. Clark) Branch
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: MPE
Salary Information: $105, $133,531.58 annually (2022 rates of pay)
Location: Peter D. Clark, #7-9 Meridien Pl.
City: Ottawa, ON
Job Category: Community and Social Services
Application Close: 25/04/2024

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to an equitable, strategic and inclusive hiring process and support a workforce that reflects the diverse population of Ottawa.

In addition to meeting the requirements of the position, the following are considered assets:

• Member of Indigenous, Black or other racialized community, persons with disabilities, women or other equity-deserving groups
• Experience working with diverse communities and intersecting social identities, such as race, gender identity and expression, sexual orientation, disability, class and religion facing systemic and structural barriers
• Knowledge of community demographics and their needs, systemic challenges and strengths
• Demonstrated understanding of the value of equity, diversity and inclusion in the workplace
• Ability to apply an equity, diversity and inclusion lens to all work, including interactions and internal decision-making processes
• Ability to communicate in a language other than French or English

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident's expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the planning, co-ordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives consistent with departmental strategic direction and vision and in accordance with provincial long term care standards are legislated requirements; provide professional leadership and coordination in the planning, implementation, and administration of long term care policies and programs for the unit; and responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.

You liaise with the Community Care Access Centre and Compliance Advisors, the Ministry of Health and Long Term Care, the Ontario College of Nurses and long term care homes and community hospitals to clarify nursing standards and practices, coordinate admissions with regard to the resident's level of care and health needs, and provide expert advice on nursing, levels of care, practices and policies, etc. You also develop and monitor operating budgets and manage the human resources of the Resident Care or Personal Care unit, including hiring, termination, performance management and discipline of staff as necessary.

EDUCATION AND EXPERIENCE

Completion of 4 year Bachelor of Science degree in Nursing.

Minimum of 5 years of experience in nursing administration in a long term care setting with 2 years of experience in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General knowledge of the City of Ottawa and of corporate and departmental policies and procedures;
• Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area including the Long Term Care Home Act;
• Principles, theories, standards and practices of geriatrics and long term care trends;
• Principles, policies and practices of nursing management and administration;
• Techniques, approaches and procedures appropriate to the multi-disciplinary management and delivery of care to residents with cognitive impairments and psycho-geriatric conditions;
• Infectious diseases and preventive measures;
• Community resources;
• Contract document preparation, the tendering process and supervision of field services
• Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure;
• Financial management practices and budget processes;
• Methods used to deal with the media in a professional manner;
• Standards specific to specialty area;
• Equipment operation specific to specialty area;
• Computer applications, including MS Office, SAP, Electronic Resident Care Information System;
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staffing accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Leadership Competencies:

The key competencies that describe the skills and behaviours expected to be demonstrated by managers and supervisors at the City of Ottawa are available on Ozone. The seven Leadership Competencies, which align with Servant Leadership, are:

• Strategic Leadership - Sets/implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City
• Demonstrates Business Sense - Understands the impact of decisions on the business and the ability to strive to improve business performance; requires an awareness of business issues, processes and outcomes as they impact the community, the City's reputation and strategic direction
• Builds Collaborative Relationships - Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders
• Fosters Innovation and Change - Develops an environment that embraces innovation and efficiently integrates change into the organization
• Engages Employees - Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, respectful environment and successes are recognized and celebrated regularly
• Delivers Results - Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results
• Client-centric Focus - Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs (the term "client" includes both internal and external clients)

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• This competition is using LEAD IT (Leverage Equity to Achieve Diversity and Inclusion Targets) strategic hiring processes. All candidates are encouraged to complete the self-identification questions as part of the application process. Please note this is in addition to other internal self-identification forms you may have completed. The information collected will be considered strictly confidential, but not anonymous, and will be accessible to hiring managers and designated staff on a need-to-know basis in order to implement equitable and strategic hiring processes and remove barriers to employment opportunities.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.