IT Solutions Analyst - Toronto, Canada - McMillan LLP

McMillan LLP

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Details

Description

Your Next Opportunity

Would you like to be a part of Canada's leading and progressive Business Law firm? _

It is important to note that this role has a requirement to work onsite in the Toronto office at all times.
- "I have the pleasure of working at McMillan as part of the IT Team since 2017, during those years I've learned a lot of new technologies, participated in a lot of projects that allowed me to enrich my knowledge and experience and helps me support McMillan users at all levels and my team members in a timely fashion when needed. The McMillan values and the people makes the place an enjoyable environment to work at all the time "Toronto IT Solutions Analyst_

What You'll Do

Duties and Responsibilities:_
Provide technical assistance and support for incoming service requests related to the firm's computer systems, hardware, software, remote access and mobile devices.
Monitor service desk phone and ticket management queues. Resolve and respond to all requests in a professional, confident, and courteous manner.
Liaise with respective personnel to provide onsite and remote event and AV boardroom support.
Thoroughly document support requests using the service desk ticketing system
Service Now.
Adheres to the firm's Incident, Problem and Change Management processes escalating to manager and/or technical IT Service Owner when additional support is required.
Supports IT Service Owners team with remote, handson troubleshooting and support for local IT systems and services.
Support the delivery and adoption of the firm's project roadmap in partnership with the EPMO.
Participate in weekly rotating schedule for oncall support outside of regular business hours.
Identify trends in issue reporting and collaborate to develop preventative solutions.
Maintain the IT Knowledge Base to document problems, solutions and workarounds.
Travel to other offices as required.

What You Bring

McMillan Offers You
Growth

Mentorship and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

Fun Work Environment

McMillan = You

Inclusion and diversity are essential elements of our culture at McMillan which coincides with our core values of respect, teamwork, commitment, client service and professional excellence.

We are extremely proud to be named among the Top Employers in the GTA for 2023.

At McMillan, we know we will achieve the most success by attracting and retaining the best talent, and by representing and supporting communities from which we draw our members, the communities in which we live and work and the communities to which we provide legal services.

We are a law firm that prides itself in sustained quality and excellence in service while fostering a positive and collegial work environment which nurtures mentoring inspires enthusiasm and professional excellence.

We commit to putting our best efforts forward in achieving our goals, and the goals of our clients. You can help us in that journey

Need another reason to consider McMillan? Let's work together to help you achieve your professional goals and career development.

Let's get started
**McMillan LLP is committed to fostering a culture of inclusion and diversity. We respect and embrace the unique backgrounds, perspectives and experiences of individuals at all levels of the firm. This enables us to provide innovative client service, contribute fully to our communities and advance our firm's values.