Model Program Team Leader - Montréal, Canada - MindGeek Careers

MindGeek Careers

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you are eager to learn new things every day, love to solve puzzles and lead people towards success, then we are the place for you Based out of our Montreal office, you will be working alongside and leading a team within a fast-paced, fun, challenging and creative environment to achieve departmental goals.

This position is full-time and permanent As a Team Lead, you will focus on managing and developing direct reports, provide world-class support to content creators, build and implement programs and procedures to improve productivity while ultimately enhancing user experience.

Please note that this is a hybrid position until further notice. This means that we will require some in-office attendance, but the role will have the ability for remote work.

What you'll be doing:

Seek out and implement faster response times without compromising quality
Act as a point of contact to review and resolve escalations
Review and validate model content and personal identification to ensure all compliance standards and protocols are followed
Process monthly model earnings and payouts while meeting tight deadlines
Solve problems and puzzles as they arise; identify root cause and implement solutions decisively
Interview, hire, and facilitate training for new employees,
Build effective teams through task delegation, coaching and performance management (conduct evaluations)
Create schedules to maximize support coverage and meet business needs
Communicate successfully across all levels; build and distribute reports, attend and schedule meetings to share company and departmental updates and achievements
Maintain training materials and workflow documentation to ensure all protocols reflect the most uptodate processes
Become a product expert in a rapidly changing environment and loop feedback to improve internal tools
Perform other department duties as assigned

What you'll need to be successful:

Must haves:

2+ years' experience in a supervisory or management role
Experience working with CMS and Ticketing Software (Salesforce or Zendesk)
Proficient in MS Office (Outlook, Word, Excel, & PowerPoint)
Access to reliable internet
Tech savvy; extremely fast and organized
Empathy and a focus on delivering a personal experience
Fantastic attention to detail
An ability to learn and adapt quickly
Proactive and resourceful; ability to multitask under tight deadlines
Passion for problemsolving
Excellent communication skills in English (written and verbal)

Nice-to-haves:

Available to work evenings and weekends
Bachelor's degree in Business studies or related fields
Other Languages (written Spanish, Russian, German) a plus

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees
**In this role you may be exposed to adult content