Customer Success Manager - Montréal, Canada - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Montréal, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Montreal. You will maintain customer and revenue retention and facilitate upsell/cross-sell of services.

The CSM is responsible for educating customers to ensure they are leveraging all available services, managing at-risk events, and identifying opportunities for customer advocacy.

What you'll be doing:

Serve as a key postsale resource for customers including establishing and managing individualized adoption plans and removing any potential roadblocks that may arise
Plan and manage the delivery of proactive health checks and advocacy opportunities in line with customer milestones
Monitor customer usage data, golive dates, health indicators and translate into strategies for account retention and growth
Collaborate across departments to resolve atrisk events
Funnel customer feedback to the appropriate teams to improve the endtoend customer journey and address product gaps

What you need to bring:

We're a team of 20 people located in North America.

Our team is responsible for fostering meaningful relationships by partnering with our customers, understanding their business goals, and crafting a journey that delivers value at every step.

Firsthand experience in a Customer Success or Account Management role in B2B environments
Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
Polished communication skills in English both written and verbal (French is an asset)
Bachelor's degree in business, social sciences, or a related field (asset)
Experience in a SaaS and/or technologyrelated field (asset)
Industry expertise in retail (asset)

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

What's in it for you?
Come live the Lightspeed experience...

Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
Genuine career opportunities in a company that's creating new jobs everyday;
Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

Lightspeed RSU program (we are all owners)
Unlimited paid time off policy
Flexible working policy
Health insurance
Health and wellness benefits
Possibility for transit fees to be covered
Paid leave assistance for new parents
Linkedin learning
Volunteer day
Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.