Licensing Officer - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information
Job Requisition ID: 55413

Ministry:
Service Alberta and Red Tape Reduction

Location:
Edmonton

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week
Permanent/Temporary: 1 Permanent Licensing Officer, 1 Temporary Licensing Officer (up to 2 years), 1 Temporary Business Licensing Administrative Support (up to 2 years)

Scope:
Open Competition

Closing Date:
April 2, 2024

Classification:
Administrative Support 5

Salary:
$1,913.27 to $2,342.49 bi-weekly ($49,936- $61,139/year)

Within the Consumer, Registry, and Strategic Services Division of Service Alberta and Red Tape Reduction, the Consumer Services Branch ensures that that the Minister's Mandate, Ministry strategic and business plan goals drive outcomes to ensure consumers are protected and a fair marketplace for businesses through effective legislative and regulatory frameworks.

We are currently seeking enthusiastic, self-motivated, organized individuals with strong customer service skills to join our team.

Role Responsibilities:

In both positions you will be responsible for Contributing to the department's business plan to promote a fair marketplace by providing information to the public and business community regarding various types of Provincial Business licenses.

Licensing Officer

Reporting to the Senior Licensing Officer, you will be responsible for:

Maintaining license and registration files by ensuring supporting documentation is updated appropriately when processing change requests.
Providing information to the public regarding licensing requirements, contract requirements, security instruments and fee amounts.

Business Licensing Administrative Support

Reporting to the Senior Licensing Administration Clerk, you will be responsible for covering these areas of responsibility:
Licensing Clerk/Claims Coordination

Reviewing and maintaining security documentation, cancellation, claims and following up for additional information necessary to manage security instruments.

Administrative Support for Statute Administrators

Providing administrative support to Statute Administrators in the day to day work associated with administering the Consumer Protection Act, Cemeteries Act, and Charitable Fund-Raising Act and the regulations associated with these acts.
Reviewing documentation received under the Consumer Protection Act, Cemeteries Act, and Charitable Fund-Raising Act and the regulations associated with these acts. Reviewing documentation for quality control, ensuring legislative requirements under the applicable Act and Regulation(s) are complied with, and following up for additional information necessary to process the request.
Assisting the Management team by researching files containing past correspondence to gather relevant pieces of information to coordinate a response on a specific topic. This involves a general knowledge of the programs in the unit, and knowledge of the relevant issues, Government of Alberta communication templates and tools.

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Agility:
you will need to provide results in a complex, diverse and changing environment.

Drive for Results:

you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.

Develop Self and Others:

you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

Build Collaborative Environments:
you will establish and maintain business relationships with clients, encourage or facilitate discussions and build long lasting relationships.

Develop Networks:

you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.

Systems Thinking:
you will consider the whole system when developing, evaluating and implementing process and technology change.

Creative Problem Solving:
Have the ability to assess options and implications in new ways to achieve outcomes and solutions

Qualifications:

High school diploma and three years of related administrative experience in a customer service setting

Related experience or education may be considered as an equivalency on a one for one basis:

Equivalency:
Directly related education or experience considered on the basis of:

1 year of education for 1 year of experience; or 1 year of experience for 1 year of educationMinimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to

Successful Incumbent will be required to: