Manager, Solutions Engineering - Ottawa, Canada - Assent

Description

The Manager of Solutions Engineering is tasked with building and leading a team of Solutions Engineers. This role encompasses managing the technical pre-sales process for complex customers, including crafting solution designs, planning demonstrations with the Sales Engineering team, and overseeing proof of concept projects. Additionally, this team will be responsible for supporting existing complex customers whose health status is at risk or whose solution execution is not resulting in successful outcomes for the customer and Assent.The ideal candidate should possess a robust technical background, outstanding leadership capabilities, and prior experience in roles that are customer-facing.

• Managing the day-to-day operations of the Solutions Engineering team. This includes but is not limited to:
  • Recruiting, coaching, mentoring, and engaging the Solutions Engineering team that fulfills the team's mission to provide excellent communications and client experiences
  • Successfully anticipate, plan and manage work requirements of the team to ensure customer satisfaction, workload balance, and optimal productivity
  • Reviewing and developing staff through performance management and training initiatives
• May lead or be involved in the design of solutions, product demonstrations, proof of concept presentations
• Establishing process and management of RFPs (Request for Proposals) and RFIs (Request for Information).
• Working closely with product management and engineering teams to relay customer feedback and influence product development.
• Set goals and objectives for the team, ensuring clear communication and accountability
• Manage reporting of key measures, analyzing to inform strategy and drive results
• Deliver trends, insights and performance summaries to leadership team
• Assist in development, maintenance and execution of internal tools critical to the success of Solutions Engineering
• Identify opportunities for ongoing improvement of team, process, tools, etc.
• Manage detailed documentation and technical materials to support the customer decision-making process.
• Working closely with our training and enablement teams to ensure sales and customer facing teams have necessary knowledge and expertise.
• Ensure the successful implementation of all elements of the designed solution and implementation plan designed in pre-sales.
• Facilitating smooth handoffs to post-sales customer-facing teams, ensuring customer success and satisfaction.

• Bring a minimum of 10 years of progressive, customer-facing experience in software engineering, solutions engineering, or product management within a SaaS environment. Additional experience in sustainability, supply chain, or compliance is advantageous but not mandatory.
• Demonstrate strong mentoring and coaching skills with empathy and active listening, aimed at keeping teams engaged and motivated.
• Have a deep understanding of integrations, B2B SaaS products (especially those with significant data components), databases, software development life cycles, and quality assurance principles.
• Proven ability to analyze data, derive impactful insights, and adopt a strategic, business-minded approach to decision-making and long-term strategy management.
• Passionate about helping customers and providing innovative solutions, with a keen interest in current and emerging technologies to continuously improve processes and products.

Life at Assent

Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It's not all about the money – well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.