Member Processing, Business Consultant - Montréal, Canada - Manulife

Manulife

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The Opportunity

Putting the customer at the center of what we do, the
Business Consultant on our
Canada Retirement, Member Processing team is accountable for Thinking Big, representing & supporting the fast pace of the Member Processing team in business initiatives and projects, as well as internal processing driven initiatives.

Working closely with internal and external partners, the Business Consultant is expected to create and maintain strong relationships with business peers to meet/exceed our service level commitments and look for opportunities to improve on how we service our customers.

Responsibilities

Systematically gathers information and breaks problems down to identify cause and effect relationships, patterns, and underlying issues; evaluates feasibility and practicality of ideas and options; makes informed and timely decisions.
Thinks conceptually beyond daytoday business realities; understands how circumstances and trends will impact the business.
Supports business growth through business initiatives & projects
Conduct end to end process reviews and documentation updates
Support implementation and execution of member processing driven initiatives and improvement actions.
Conducts costbenefit analysis
Represent Canadian Retirement Member Processing in projects, initiatives, and department meetings, ensuring accurate representation of the business needs and realities, impacts, and costs/benefits; ensure priority items and impacts are addressed to Director ASAP.
Regularly review and assess volumes to plan, projected forecasts, staffing plans and headcount, and communicate recommendations, concerns and gaps to management and WFM.

What we are looking for

Effective verbal and written communication skills
Solid understanding of Canadian Retirement business an asset
Strong analytical, research, problem solving, decisionmaking and conflict resolution skills
Customer centric vision, with a solid understanding of the different needs of our customers,
Strong interpersonal skills with proven ability to influence and negotiate with colleagues and business partners.
Demonstrated professionalism and sound judgment.
Excellent organization and prioritization skills, as well as time management skills to be able to multitask in a high volume, rapidly changing work environment.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.

Our commitment to you

Valuesfirst culture: We lead with our Values every day and bring them to life together.
Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
Continuous innovation: We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in a