Analyst, Retailer Relations - Toronto, Canada - CT Corporation

CT Corporation

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Help us boldly shape retail in Canada
Canadian Tire Corporation's (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922.

Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people.

To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada's retail industry.

As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

What you'll do

Implementing and Lead the CTC Customer Experience (CX) Program related to Electric Vehicles Program, helping us better understand our customers, improve performance & develop action plans to enhance the customer experience.
Work closely with our EV Partners, Host Site Dealers and locations, Contact Center internal stakeholders to manage the resolution of EV 'calls', engaging key stakeholders & ensuring timely follow up/closure to our customers' concerns. Identifies and alerts management to events with potential high business impact.
Develop a system of reporting data on, customer usage, trends, and patterns of customer experience, including dashboards, analyses, and various reports to inform management and appropriate functional partners of results. Recommend and implement actions based on your analysis and interpretation of results.
Build a process for acquiring and reviewing customer survey data & conduct analysis to identify areas of opportunity, best practices, and trends. Develop necessary action plans to improve on our key metric results & response rates.
Develop and foster strong relationships with internal stakeholders (Real-Estate, ESG, customer insights team, legal) in the management of partner deals.

Who you are

Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment
Action oriented, and comfortable taking calculated risks to better serve our customers and business
Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business
Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward

What you bring

Postsecondary education in Business or relevant discipline
Strong knowledge in Office 356 tools
SharePoint, PowerBI, Power Automate
Demonstrated experience in database/analytical tools, statistical analysis, performance monitoring, report writing/presentation development.
Ability to assess and evaluate impacts based on various scenarios to form fact based recommendations.
Strong Business Acumen and understanding of business operations
3 to 5 years of relevant work experience is required

LI-GT- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers.

As one of the most trusted brands in Canada, our employees take pride in the work we do across the country.

It's more than the iconic triangle that keeps our employees around.

From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart - these are some of the many reasons why Canadian Tire Corporation is one of _Canada's Best Managed Companies _.