Customer Care Representative - Burlington, Canada - Edge Imaging Inc

Edge Imaging Inc

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Edge
Edge Imaging is the leading Canadian school Photography Company. Edge is made up of over 400 employees with countless years of digital capture and school photography experience. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. Servicing over 2,300 schools across Canada. Edge Imaging is committed to prompt, efficient, friendly service and quick turnaround times.

We proudly remain 100% Canadian owned and operated.

As a result of our growing business, we are looking for a talented, dedicated and enthusiastic individual to join our team.

The role

The Customer Care Representative acts as a liaison between Edge and our customers to effectively solve customer inquiries, issues and complaints.

What you will focus on

Handle, research and resolve customer inquiries
Complete order and data entry accurately
Maintain a high level of consistent customer service and professionalism for both our school/sport league administrators and students/parents.
Fast and accurate turnaround on orders and one touch resolution
Other duties as assigned

What we're looking for

Experience in call centre or related environment preferred but not required
Excellent communication skills, both verbal and written
Basic computer knowledge
Works well in a team environment
Sound and timely decision making and composure under pressure
Detail oriented with an ability to enter orders accurately and efficiently and deliver only the highest service to Edge's customers in a timely manner
Decision making and problem solving skills when taking incoming calls
As part of the employment criteria, individuals need to meet company criminal check requirements
Must be legally authorized to work in Canada

What's in it for you?

Paid personal days
Casual dress code
Fun and work hard play hard environment

Physical requirements & work environment

Fast paced office environment
Ability to sit for extensive periods of time
Work location: Burlington, ON
As per Edge company vaccination policy, all team members are encouraged to be fully vaccinated against COVID19