Water & Wastewater Program Education Specialist - Halton, Canada - Halton Region

Halton Region

Verified Company

Halton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Water & Wastewater Program Education Specialist:
At Halton Region, we treat everyone with respect, honesty, fairness and trust.

As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve.

Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

If you are looking for a role where you can contribute to the development and implementation of public education and outreach programs for the Region's water and wastewater programs and services, we want to hear from you.

We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team

As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.

Posting ID: 2117

Department:
Public Works

Division:
Water & Wastewater System Services

Pay Range:
$75,743 - $100,992

Job Type:
Permanent

Hours of Work: 35 hours per week

Work Location:
Woodlands Operation Centre Bronte Road, Oakville

Employee Group:

OCT

Posting Date:
July 20, 2023

Application Deadline:
August 3, 2023

Job Summary:

Duties & Responsibilities:

Undertakes research of industry best practices to develop, implement and maintain education and outreach programs for W/WW Services and Programs.
Liaises with Halton Region Public Communications to create and update web content, printed materials and media releases (news/social) and obtain appropriate Public Works approvals.
Responsible for cohosting the Halton Children's Water Festival with Conservation Halton staff including development of appropriate interactive displays, coordination of volunteers and event logistics.
Presents and promotes Regional W/WW programs and services at Community events and festivals.
Develops processes and procedures to communicate W/WW Bylaw Compliance issues, and maintains accurate documentation and logs prior to initiating enforcement orders and fines.
Assesses internal business processes within the Customer Response & Outreach section to implement continuous improvements in work instructions, procedures, and customer service scripts.
Analyze and evaluate customer data from multiple sources to identify correlations, patterns and underlying issues and makes recommendations to improve customer processes and develops appropriate education and outreach programs.
Compiles information for program monitoring and outcomes reports to senior management and Council.
Creates and maintains professional relationships with Regional staff across different departments, Consultants, Contractors, Councilors, Area Partners (Conservation Authority and local municipalities), and the general public.
Perform other duties as assigned.

Skills & Qualifications:

Essential

Postsecondary education in Environmental Studies/Sciences or Engineering.
Three to five (35) years of relevant experience.
Experience and knowledge of municipal water and wastewater infrastructure, knowledge of industry trends and best practices related to water distribution and wastewater collection systems usage.
Strong customer service orientation skills and ability to deal tactfully and effectively with employees, team members and the public is required.
Excellent problem/complaint resolution skills with the ability to maintain professionalism and composure when responding to customer demands.
Ability to use effective negotiation skills to resolve conflict.
Skills of persuasiveness and assertiveness to influence others.
Program management skills, organization, analytical, and problem solving skills.
Excellent oral/written communication and negotiation skills to interface with various stakeholders including Regional Council, Regional Staff, Consultants, Contractors, Area Partners (Conservation Authority and local municipalities), as well as the General Public.

An equivalent combination of education and experience will be considered.

Working/ Employment Conditions:

Working Conditions

Flexibility in working hours is required, the position will need to work outside of normal business hours (occasional weekend and evening hours).
Travel across Halton Region will be required; the incumbent must provide their own transportation.

Employment Conditions

Current (obtained within the past six (6) months), original and acceptable Criminal Records Check with Vulnerable Sector Screen, by the first day of employment.
The incumbent will be required to provide a copy of their driver's license by their first day of employment.
In accordance with requirements in Ontario Regulation 191/1
Integrated Acces