Technicien support remote partiel - Surrey, BC, Canada - Borderbuddy

Description

Customer Onboarding and CARM Services Representative (Fully Remote)

Part-time Meet BorderBuddy: Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone.

Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce.

While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions.

If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Reporting to the Customs Operations Manager for Canada, the Customer Onboarding and CARM Services role is responsible for facilitating smooth customer interactions and a seamless onboarding process to the Canada Border Services Agency (CBSA's) new CARM system.

This role plays an important part in guiding customers through registration, ensuring documentation completion, delegating broker authority, and conducting outreach to educate prospective customers on the significance of CARM registration.

Duties and Responsibilities Customer Engagement and Support:

Contact new and existing customers via phone and email to assist in CBSA CARM Client Portal (CCP) registration and customs broker delegation of authority.

Provide historical transaction information to obtain login credentials and support existing customer registration in CARM Client Portal (CCP).

Conduct outreach to new or prospective customers to educate them on the need to register in the CARM system.

2+ years of experience in customer service, operations coordination, or a related field.
~ Experience in conducting customer outreach initiatives and providing support throughout the onboarding process is preferred.
~ 1 year of direct work experience in an office environment is an asset.
~ Industry related studies an asset (CCS, etc.).
~ Relevant certifications or training in customer service, operations management, or related areas are beneficial.
~ This role requires a dynamic individual with a passion for customer service, strong coordination skills, and a commitment to contributing to the success of both clients and the CBSA CARM System.
~ Proven experience in customer service or operations coordination, preferably in a related industry such as customs, logistics, or technology.
~ A proactive and customer-centric mindset, focused on delivering exceptional service and ensuring customer satisfaction.
~ Prior experience with Cargowise is an asset but not required. This is a part-time position initially offering 20 hours per week with potential for up to 37.5 hours, weekdays only.
~ Fully remote.
~ Wage:
$20-$22 per hour (depending on skills and experience)