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    Associate Director Advice Centre, Home - MONTRÉAL, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada MONTRÉAL, Canada

    1 week ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Manages all customer service activities and initiatives for a major site or multiple sites. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.

    Job Description

    What is the opportunity?

    As the Associate Director Advice Centre, Home and Auto, you will manage and lead a large team of Team Leaders and Licensed Insurance Advisors who support the Home and Auto needs of our clients. You will be responsible for significant growth of Home and Auto business.

    What will you do?

    • Accountable for developing and implementing strategies designed to maximize the client experience
    • Responsible for the overall leadership and management of team leaders to ensure development of an effective sales force
    • Consistently practices client focused coaching routines to maximize employee performance and development
    • Leads retention and growth of existing clients' business as well as acquisition and anchoring of new clients
    • Ensures a high level of employee capability and engagement through coaching and sales routines; empowers team to reach their optimum proficiency
    • Accountable for successful execution of the sales and service strategy to achieve high level business performance and operational effectiveness
    • Provides ongoing coaching to drive high level team manager engagement and employee capability, through focused sales management routine

    What do you need to succeed?

    Must-have

    • 5+ years Insurance business acumen
    • Proven sales leadership experience
    • 5+ years of people management and employee engagement experience
    • Strong sales routines with proven ability to drive superior results
    • Experience building a high performance culture
    • Strong motivation and ability to impact & influence
    • Requires fluency in French and English to serve our clients in the community with English speaking needs

    Nice-to-have

    • Experience in an Advice Centre environment and strong knowledge of processes and procedures
    • Possession of the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and OTL Other than Life Ontario license
    • Expert knowledge of Home and Auto insurance products
    • Experience with a proactive sales culture is an asset

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • Opportunities to take on progressively greater accountabilities
    • Access to a variety of job opportunities across business and geographies

    RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

    Job Skills

    Additional Job Details

    Address:

    1 PLACE VILLE MARIE:MONTRÉAL

    City:

    MONTRÉAL

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    INSURANCE

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

    Join our Talent Community

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    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

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