Assistant Front Office Manager - Mississauga, Canada - A Tapestry Collection by Hilton, Bloom Mississauga

Description

Serves as the Hotel Duty Manager and oversees all Hotel operations, ensuring that the highest levels of hospitality and service are provided.

• Minimum 2 years Hotel front office supervisory experience
• Hilton Hotel experience is required
• Knowledge of ONQ property management system is required
• Must speak fluent English. Other languages preferred.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all daytoday operations. Understands employee positions well enough to perform duties in employees' absence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Ensures that regular ongoing communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages daytoday operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans.
• Performs Front Desk duties in high demand times.

• Dental care
• Extended health care
• Onsite parking
• Vision care

• Evening shift
• Holidays
• Weekend availability

• Dental care
• Extended health care
• Flexible schedule
• Onsite parking
• Paid time off
• Vision care

• Day shift
• Evening shift
• Every Weekend
• Holidays

• Hotel front office supervisor: 2 years (preferred)