Customer Service Representative - Toronto, Canada - Teknion Limited

Teknion Limited

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who are we?
Teknion creates furniture that connects people, technology and spaces.

We hold to a simple yet powerful principle:
design does matter. We are a different kind of company-one with an entrepreneurial spirit defined by passion, curiosity and bold, creative thinking.

A privately held company with a youthful entrepreneurial spirit, we recognize the vast skills, knowledge, perspectives and cultural contributions that diversity brings to Teknion.

Because different perspectives and experiences trigger creativity and innovation, diversity is integral to our success. Our employees are the heart and soul of our business. To support their development is to enhance our biggest asset.

What will you be doing?

This incumbent is accountable for maintaining a Daily Log of all their customer orders. This log is the primary tool for the Customer Service Rep to monitor and proactively advise customers/dealers to any abnormal activity on their accounts, as well as any nonproduct related charges to the order.
Required to respond and assist with customer requests surrounding preorder through to payment processes.
This incumbent is responsible for effectively resolving customer and manufacturing identified issues utilising effective problem solving techniques, through direct interaction with both Teknion's internal and external customers, as well as effectively communicating escalated issues to the appropriate department management, and enforcing Teknion policies, guidelines, and best practices.
This position is responsible for professionally addressing customer requests for adjustments on orders or billing and providing the appropriate feedback on any issues that may arise from such changes. Examples; storage charges, delays in manufacturing, additional shipping costs and restocking charges.
The Customer Service Representative is responsible for working within Teknion's Dealer and Client Services Team and providing support to other team members as required to provide service to all customers.
In addition, the incumbent is expected to identify areas where they see process improvement opportunities, initiating and following through on concepts, which result in productivity gains for the department.
Additional tasks, as required to maintain operations.

What skills, experience and education are we looking for?

Bilingual (English/French) is an asset
Post secondary education or equivalent experience
35 years of Customer Service related experience in a manufacturing environment
Strong oral and written communication skills
Good interpersonal skills
Strong organizational skills
Detailed oriented
Ability to multitask in a fast paced environment that is deadline oriented
Ability to work independently and within a team environment
Knowledge of the office furniture industry, or the manufacturing environment is an asset
General skills in both Excel and Microsoft word

Why should you grow with us?

Competitive Salary
Company Paid benefits
Group RRSP plan
Pension Plan
Excellent work environment and culture
Corporate perks and discounts year round
Our People
Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment._