Customer Service Representative - Timmins, Canada - Motion

Motion Timmins, Canada

2 weeks ago

Full time

Description

Consider joining us as a Customer Service Representative if:

You are a multi-tasker in the truest sense, who thrives on juggling projects, demands, and timelines- and doesn't get overwhelmed doing so. You have a couple of years of customer-facing experience, and you want an opportunity to channel your passion for outstanding service into a role where you can make a tangible impact on our community.

About Motion:

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 52 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a compassionate, problem-solving, and responsive Client Care Coordinator to our team in Timmins. You will deliver an outstanding customer experience every time to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team. You will prioritize comfort and attention, ensuring clients feel welcome and taken care of. You will drive behind-the-scenes efficiency and processes and collaborate with colleagues in our store and warehouse.

What's in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.

The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.

The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

Enhancing the customer experience. You will welcome, engage with, and meet the needs of our clients and visitors on-site. You will manage and prioritize telephone and email communications in a friendly and helpful manner.

Collaborate with teams. You will work closely with busy Service Technicians and Sales Consultants to oversee the client order administration. Process payment, manage bank deposits, billing & payments as needed.

Coordinate. You will manage all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved. You will follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record is complete and accurate.

What you bring:

Experience. You have worked in a fast-paced office environment or a customer-facing role. You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members. You are proficient in Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly. You have an interest in gaining exposure to the healthcare and personal mobility device industry.

Interpersonal skills. You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You have professional and flexible communication skills and are comfortable responding to urgent inquiries on the phone, by email or in person - sometimes all at once. You can navigate any situation in a friendly, empathetic and compassionate manner.

Additional must-have requirements. You have a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

Eligibility to a comprehensive benefits package

Robust vacation and personal days allotment

RRSP/DPSP match program

Maternity/parental leave top-up

Employee Assistance Program

Employee Discount Program

Tenure recognition through our Motion Milestone Program

Employee Referral Bonus Program

Professional Development Reimbursement

Eligibility to the company's pooled bonus plan

Goodlife Fitness corporate membership discount

Field Service Representative I

1 week ago

STERIS Timmins, Canada

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · Position Summary · Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible sche ...
Field Service Representative I

2 weeks ago

STERIS Canada Corporation Timmins, ON, Canada

Select how often (in days) to receive an alert: · Job Title: Field Service Representative I · Description: · At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. ...
Customer Service Representative

2 weeks ago

SMS Equipment Inc. Timmins, Canada

At SMS Equipment our** Customer Service Representatives **are problem solvers who enjoy working with a variety of heavy equipment. As part of an essential and dynamic industry, our employees are safety focused, organized and thrive in a fast paced environment. If this sounds like ...
Client Service Representative

3 weeks ago

Ministry of Labour, Immigration, Training and Skills Development Timmins, Canada

Note: Effective January 1st, 2024 the salary range for this position is $26.92 to $31.31 per hour in compliance with OPSEU Unified Bargaining Unit collective agreement provisions. The new rates, effective retroactive to January 1, 2024, were recently confirmed and dates for imple ...
Part-time Field Service Representative

1 week ago

The Hillman Group Timmins, Canada Part time

Who We Are & What We Do · The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels. We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you li ...
Service Advisor

1 week ago

Rush Enterprises, Inc Timmins, Canada Full time

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 1 ...
Parts Counterperson

1 week ago

Rush Enterprises, Inc Timmins, Canada Full time

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 1 ...
General Supervisor, Mining

3 days ago

SMS Equipment Inc. Timmins, Canada Full time

At SMS Equipment our General Supervisor, Mining is responsible for leading a team of career trades people who exceed customer expectations and demonstrate personal craftmanship in everything they do. We are looking for a leader who will bring their own insight, experience and pos ...
Welding Supervisor

4 weeks ago

SMS Equipment Inc. Timmins, Canada Full time

At SMS Equipment, our Welding Supervisors are responsible for the safe, efficient and economical operation of the welding facilities. The incumbent will oversee welding activities, supervise and assist tradespeople. We are looking for a candidate who will bring their experience, ...
New North Fuels Team Leader

1 week ago

Manitoulin Transport Timmins, Canada Full time

Job Description · The team leader role is outlined below. This role is not limited to only items listed below. Other duties may be required as business and customer needs change. · Dispatch drivers · Based on customer needs -ensuring not to have runouts · Schedule drivers ( start ...
Territory Sales Representative

1 day ago

Orgill timmins, Canada

Join Orgill Canada, where our mission, "Help Our Customers Be Successful," isn't just a statement—it's the foundation of everything we do. As the leading independent hardlines distributor, we pride ourselves on innovation, quality, and a relentless drive to provide our customers ...
Beverages Merchandiser

6 days ago

PepsiCo Timmins, Canada TEMPORARY

Overview Part Time Merchandiser - New Liskeard · About Us · PepsiCo's mission is to create smiles with every sip and every bite. We are committed to bringing our beloved consumer brands to market while doing good for the planet and our communities. Our success lies in our pe ...
Long Term Planner

1 week ago

Newmont Inc. Timmins, Canada

Workplace Type: Onsite · Newmont is the world's leading gold company and a producer of copper, silver, zinc and lead. The Company's world-class portfolio of assets, prospects and talent is anchored in favorable mining jurisdictions in North America, South America, Australia and ...
Electrical & P&C Engineer Specialist

1 week ago

Ontario Power Generation Timmins, Canada

OPG is a Top 100 GTA and Top Diversity Employer 2023 · Working Conditions: Hybrid Working Environment · Education Level: University bachelor's degree in electrical engineering (Focsed on Computer Science and/or Management Information Technology Systems) · Location: Timmins, Ontar ...
Remote Sales Consultant

1 day ago

Orgill Timmins, ON, Canada

Join Orgill Canada, where our mission, "Help Our Customers Be Successful," isn't just a statement—it's the foundation of everything we do. As the leading independent hardlines distributor, we pride ourselves on innovation, quality, and a relentless drive to provide our customers ...
Service Technician

2 weeks ago

STERIS Canada Corporation Timmins, ON, Canada Full time

Field Service Representative I · At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · Do you enjoy a flexible schedule and working independently, but also have t ...
Finance Professional

3 weeks ago

Co-operators Timmins, ON, Canada

As the Financial Service Representative you will focus on developing and deepening client relationships by providing high quality sales and financial services advice. regulatory requirements and compliant sales practices and will drive sales growth in investments and · life insu ...
New North Fuels Team Leader

3 weeks ago

Manitoulin Group Timmins, Canada

Welcome to New North Fuels. Since 1994 we've been a part of your community, delivering to commercial and residential customers throughout northeastern Ontario. Whether you live in Sudbury, Timmins, Manitoulin Island or Sault Ste. Marie, you can count on us to deliver. · The peopl ...
Executive Director Nishnawbe-Aski Legal Services Corporation

2 weeks ago

Indigenous Perspectives Society Timmins, Canada

About the Nishnawbe-Aski Legal Services Corporation · The Nishnawbe-Aski Legal Services Corporation (NALSC) was created in March 1990 to address the shortcomings in the administration of justice within Nishnawbe Aski Nation and to improve access to justice for NAN members. · Nish ...
Financial Services Professional

3 weeks ago

Co-operators Timmins, Canada

As the Financial Service Representative you will focus on developing and deepening client relationships · by providing high quality sales and financial services advice. You will be responsible to adhere to · regulatory requirements and compliant sales practices and will drive s ...