Amazon Connect Technical Lead, Contact Center - Oshawa

Lieu De Travail · Markham, Ontario, Canada · Horaire · 37.5 · Secteur D'activité · Services bancaires personnels et commerciaux · Détails De La Rémunération · $45,700 - $61,000 CAD · La TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions d ...

Key Responsibilities · Practice Leadership · Build and scale Brainridge's Contact Center & CCaaS capability · Develop market offerings, frameworks, and go-to-market strategy · Establish strategic partnerships within the ecosystem · Client Advisory & Strategy · Advise CIO, COO, an ...

We are seeking a senior leader to build and operationalize conversational AI and contact center automation across voice and digital channels. · Assess automation use cases and recommend appropriate patterns (deterministic, generative, hybrid) · Establish and run sustainment proce ...

Vous serez la voix de la TD et passionnée par la compréhension de nos clients. Vous assisterez aux appels entrants avec des questions sur les comptes ou résolverez un problème en fournissant conseil et recommandant un produit ou service TD. · ...

5+ Years of exp in Automation Testing · 5+ Years of exp in Java, Selenium, Rest API, API Testing, Postman · Exp. with Contact Centre tools and technologies like Agent Desktop, IVR, and routing platforms · ...

Lieu De Travail · Markham, Ontario, Canada · Horaire · 37.5 · Secteur D'activité · Services bancaires personnels et commerciaux · Détails De La Rémunération · La TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfe ...

Lieu De Travail · Markham, Ontario, Canada · Horaire · 37.5 · Secteur D'activité · Services bancaires personnels et commerciaux · Détails De La Rémunération · La TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfe ...

We are looking for a skilled NICE Contact Center Consultant to design, implement, and optimize NICE CXone solutions. · ...

L'objectif principal consiste à offrir une expérience client exceptionnelle aux clients avec chaque interaction et contribuer à améliorer la qualité globale en veillant à ce que les conseils, les services et les demandes soient gérés rapidement et efficacement sous toutes circons ...

ABOUT US · At The Travel Corporation (TTC), we don't just sell travel—we design life-changing experiences that connect people to the world and each other. With over a century of expertise, 70+ countries served, and an unmatched portfolio of award-winning brands, TTC leads the way ...

Work Location: · Markham, Ontario, Canada · Hours · 37.5 · Line Of Business · Personal & Commercial Banking · Pay Details · $45,700 - $61,000 CAD · TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill develop ...

Work Location: · Markham, Ontario, CanadaHours: · 37.5Line of Business: · Personal & Commercial BankingPay Details: · $45,700 - $61,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are ...

Work Location: · Markham, Ontario, Canada · Hours · 37.5 · Line Of Business · Personal & Commercial Banking · Pay Details · $45,700 - $61,000 CAD · TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill develop ...

We are looking for a QA Analyst with experience in Contact Centre platforms focusing on testing customer interaction flows IVR and backend integrations. · Proven experience as a QA Analyst in Contact Centre environments · Hands-on experience with Genesys platforms and/or IVR call ...

Work Location: · Markham, Ontario, Canada · Hours: · 37.5 · Line of Business: · Personal & Commercial Banking · Pay Details: · $45,700 - $61,000 CAD · TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill deve ...

JOB DESCRIPTION · Insight Global is seeking a strategic and results-driven Delivery Lead to support a leading bank's Service Delivery organization with a focus on Contact Center as a Service (CCaaS) initiatives. This role is critical to the successful implementation of a new CCaa ...

We are seeking an experienced Contact Center - Consulting Lead to drive large-scale enterprise transformation initiatives. · CX Transformation Leadership · Lead end-to-end CX transformation engagements, from discovery and design through implementation and value realization. · ...

The Senior Manager North American HR Contact Centre will oversee and provide strategic direction to a high-volume multi-channel operation that supports employees across Canada and the U.S with HR inquiries programs and processes The role is responsible for ensuring an exceptional ...

We are seeking a Contact Center Representative to provide legendary customer experiences to our clients. As the voice of TD, you will be passionate about understanding our customers' needs and deliver outstanding service by offering friendly support through your knowledge of TD p ...

· Aviso: · At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who ex ...