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    Food & Beverage Host-GCT - Toronto, Canada - Great Canadian Entertainment

    Great Canadian Entertainment
    Great Canadian Entertainment Toronto, Canada

    2 weeks ago

    Great Canadian Entertainment background
    Description

    Position Summary

    Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the system in a friendly and professional manner. Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

    Key Responsibilities:

    • Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner;

    • Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall;

    • Processes all cash and credit card transactions utilizing the . system;

    • Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift;

    • Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue;

    • Attends cash and serves guests in a timely and professional manner;

    • Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area;

    • Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise;

    • Maintains clean service areas and stocks shelves as required;

    • Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately;

    • Assists other co-workers as requested;

    • Seats guests to minimize wait times as required by the management team;

    • Understand and follow opening and closing cashier duties;

    • Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area;

    • Performs preventive maintenance and cleaning of food and beverage equipment as required;

    • Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;

    • Ensures compliance with licensing laws, health and safety and other statutory regulations;

    • Performs other duties as assigned as the Food & Beverage Management Team.

    Education and Qualification Requirements:

    • High School Diploma or equivalent working experience;

    • Valid Smart Serve Certificate required;

    • Previous cash handling experience;

    • Previous system experience an asset;

    • Excellent interpersonal, teamwork, customer service and communication skills;

    • Must be people-focused and demonstrate a strong commitment to providing exceptional customer service;

    • Proactive and solution oriented with a drive to succeed;

    • Demonstrate strong initiative, active listening and teamwork skills;

    • Maintain a positive working relationship with fellow employees and management as part of a team;

    • Ability to multi-task and work under pressure in a fast-paced environment

  • Bilingual (English/French) is an asset but not required

    • Work Environment Considerations

  • Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
  • This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
  • The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including holidays, evening, overnight or weekend shifts.
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