Office Assistant - Kitchener, Canada - GFL Environmental Inc.

GFL Environmental Inc.

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The responsibility of the Office Assistant is to ensure smooth day-to-day process of inter-office documentation flow.

May be requested to interact with Internal and External customers and provide information in response to inquiries of service issues, deficiency's and to handle, resolve and delegate such customer inquiries and complaints.

Responsible for the day-to-day process, organization of documents and general administration duties. Relied upon to foster and maintain positive vendor and client relations.

Documentation control photocopy and collate documents for distribution, mailing and filing.
Dealing with phone inquiries and assisting customer and vendors, and forwarding related questions to management where applicable.
Completing monthly billing, including processing and entering all time and material work.
Set up customers, update existing customer schedules if required, create and log purchase orders.
Complete forms for new customers or vendors and facilitate all necessary credit checks.
Send our vendor and supplier request for quotations if required.
Verify invoices with packing slips and work orders.
Generate and distribute vendor invoices for approval.
Investigate and resolve billing discrepancies and provide back up to site management.
Handling routine customer problems and serve as interface between company and customer.
Completing documentation and assisting the customer with required paperwork.
Maintain new and existing customer records through the Operation Management System (OMS).
Handle high request volumes with effective service quality.
Responsible for creation of all Site specific purchase orders, receiving and processing of vendor invoices.
Liaise with Stewardship and submit all necessary documents.
Identify account discrepancies and make necessary adjustments.
Manage timesensitive administrative tasks.
Other administrative tasks as required.

Requirements:

Strong relationship and interpersonal skills.
Ability to work without supervision.
Resolving conflict multitasking.
Ability and openness to training and learning about our business.
Excellent communication skills in oral and written English.
At least 2 years combined customer service experience in a call centre and/or office environment.
Exceptional computer skills and competency.
Competent working knowledge of Microsoft Office, excel, word, power point and outlook.
We thank you for your interest. Only those selected for an interview will be contacted. _
GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that worldclass talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._