Unit Manager, Operations - Edmonton, Canada - Intact

Intact

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role
We are looking for a Unit Manager, Operations for our growing team

What you'll do here:

You will deliver on operating plans, efficiency targets, and people management activities.
Manage the quality of phone service by ensuring cost and productivity control according to the objectives of the customer service centre.
You will achieve this by developing, coaching, and leading your team to deliver the planned results.
Manage the performance of team employees according to company policies, ensuring continuous training and compliance with customer experience standards of the customer service centre.
You will be responsible for all aspects of performance management for your team.
Ensure the quality of service offered to customers by regularly supervising team members according to standards in order to ensure the achievement of the objectives of the customer service centre.
Identify issues, propose solutions, make change and recommend improvements on the quality of the service offered, the operations of the service centre, or the risk management in order to achieve the company objectives.
Participate in multidisciplinary committees relating to special projects and digital initiatives in order to plan strategic elements.

Qualifications:

35 years experience in customer service environments
Strong leadership skills
Coaching and training skills
Excellent communication skills and attention to detail
Ability to drive high levels of employee engagement
An interest in and understanding of metrics and our key performance indicators
Be a positive, inspiring and present leader on the floor
Provide structure and display strong time management skills
Can manage change
Can learn quickly, to work in a team and to share ideas
French Speaking considered an asset

Closing date:
Wednesday November 30th at 11:59pm est.

LI-Hybrid

LI-Belair

IN-Johnson

IN-WEST

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.