Manager, Client Engagement - Markham, Canada - City of Markham

City of Markham

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada's Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities.

The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability.

More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being accepted for the above regular full-time position in the Building Standards Department of the Development Services Commission.

To apply, please submit your cover letter and resume online at
April 25, 2023.

Join us and make a lasting difference**
Job Summary

Key Duties and Responsibilities

Recruits, trains, develops and evaluates staff to ensure that the section is sufficiently resourced by staff who possess and maintain required qualifications and uptodate building code knowledge
Establishes and monitors compliance with policies and procedures to ensure that administrative functions of the Building Code Act are properly coordinated and performed in an organized, consistent and timely manner. Ensures the Department's Administrative procedures are aligned with the Commission and Corporate priorities and objectives
Manage the Department's use of technology to ensure that its use supports performance targets, Department Business Unit Plans and the Corporation's strategic goals.
Manage the issuance of Conditional Permit Agreements and Letters of Credit ensuring compliance with the Ontario Building Code Act and the Ontario Building Code, along with ensuring the City of Markham's level of risk is mitigated.
Provides input into the Department business plan and budget. Develops department metrics and makes recommends changes to the Building By-Law in order to sustain the Department as a selffunded, revenue neutral Business Unit.
Coordinates and organizes customer engagement function to ensure innovative systems and procedures to support a continuously improving high level of customer service
Implements staff development seminars to develop a customer service attitude in the staff in order to improve the overall division efficiency.
Liaison with the Development Facilitation Office and be the point person for significant developments
Manage the issuance of orders and charges pursuant to the Building Code Act.
Acts as the designated Chief Building Official in the absence of the Director
Other duties as assigned.

Minimum Education and Experience Required

Degree in Architecture, Engineering, Business Administration, or in a related discipline combined with 7+ years of responsible experience
A member or eligible for membership in the Ontario Association of Architects (OAA), Professional Engineers of Ontario (PEO), Association of Architectural Technologists of Ontario (AATO), Ontario Association of Certified Engineering Technologists and Technicians (OACETT) or Project Management Professional ( PMP) is an asset
Progressive experience in the public sector with the ability to work with municipal Council, general public, developers, different levels of government and other stakeholders
Provincial qualifications related to the powers and duties of a Chief Building Official and the building code
Possesses provincial qualifications related to the powers and duties of a Chief Building Official and the building code
Superior organizational, interpersonal, negotiation, communication and presentation skills, both written and verbal.
Detailed knowledge of all applicable legislation, acts and standards.
Ability to interpret complex situations and handle confrontational/aggressive behaviours
Ability to work in a multidisciplinary environment with different agenda and competing priorities
Ability to lead, motivate and mentor a team of professional and technical staff
Ability to work under pressure, multitask and deliver high quality work with short turnaround time
Ability to negotiate and bring resolution to complex issues with multiple stakeholders
Excellent understanding of the role and challenges of other disciplines in the development industry
Superior knowledge of the Building Code and applicable laws

Core Behaviours
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Service Excellence: Focuses organizational resources on understanding and responding effectively and efficiently to customer needs.
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Change & Innovation: Encourages innovation and effectively leads, implements, assesses and sustains change initiatives.
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Teamwork & Relationship Building:Develops collaborative and high performing teams as well as effective relationships with colleagues and partners.
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Communication:Adapts communication approach to